D M Sunil Kumar

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations. Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Successful Assistant Manager (Individual Contributor) with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

• Consistently maintained high customer satisfaction ratings.
• Promoted from Customer Service Executive to Quality Audit Checker, in less than 12-months.
• Promoted to Assistant Manager due managing complex workload and volumes that achieved timely and quality work within service level agreement and exceeding expectation.
• Developed relationships with stake holders and made complex work migration.
• Recognized as Employee of the month on more than several occasions for outstanding performance and team contributions.
• Created highly effective new program that significantly impacted efficiency and improved operations.

Playing football not only requires skill and teamwork but also demands a high level of physical fitness. As a football player, I consistently trained to improve endurance, agility, and strength. This included regular cardio workouts to enhance stamina, strength training for power and muscle development, and agility drills to sharpen reflexes and coordination. Maintaining peak physical condition was crucial not just for performance on the field but also for injury prevention and overall well-being. By combining disciplined training with a passion for the game, I was able to excel both individually and as part of a team, contributing to memorable victories and personal growth.