Sunil Kumar
Gurgaon
Summary
Adept at driving project success, I leveraged project tracking and relationship building to exceed deliverables at Bharti Airtel Ltd. My expertise in feasibility analysis and compliance monitoring, coupled with a knack for fostering stakeholder engagement, resulted in significant project milestones and enhanced team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Bharti Airtel Ltd.
Gurgaon
02.2020 - Current
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
Service Account Manager
Bharti Airtel(Associate Emp)
10.2015 - 01.2020
- Monitoring productivity, sharing performance reports with clients & Management
- Responsible Reconciliation of the circuit/ services of the customer's monthly basis
- Ticket/Docket Management / E-CRM / Metasol 6
- Perform as functional bridge amongst external vendors as well as internal stakeholders
- To handle the complete customer life cycle management of allocated accounts on our products like MPLS, internet, International MPLS and Voice
- To ensure end to end service delivery support for enterprise and government clients; meeting their requirement as per defined TAT and SLA
- To be the one point contact for coordinators at Corporate and ensure nil escalations
- To Plan and execute customer engagement initiatives to ensure brand recall and customer satisfaction and advocacy resulting to improved CSAT Score
- Manage upsell and cross sell on existing & new Airtel products/ services to corporates through its lifecycle management process
- Execute the customer engagement and service initiatives
- Responsible to act as a bridge between & manage the customer and the organization(Bharti Airtel) as a SPOC (Single Point of Contact) by imparting a single Platform to resolve all pending issues with other functional units such as Operations/ sales/ solutions/ Service Delivery
- Service Review, Escalation management from Customer to Top Management, Customer relationship
- Issues related to billing, commercials or delivery, escalated within the organization for speedy resolution
- Enforcing & managing processes to impart correct and timely Reason for Outages (RFO) and Root Cause Analysis (RCA)
- Organize QBR / MBR with customer top management along with all the stake holder
- Incident management, Escalation Management, Customer Management.
Network Engineer
Ericsson
Chandigarh
01.2009 - 09.2015
- Involved in Assisting in the development of sites and provides daily site status.
- Acquisition of Sites provided by planning team with coordination of respective RF team.
- Maintaining & monitoring quality without breaking timelines committed to Management.
- This include routine checkup, preventive maintenance, defect diagnosing.
- Responsible for Operation & maintenance work of all BTS Equipment & remove the fault & alarm within timeline.
- Experience on new released software up gradation of Traffic Node system.
- Defect rectification of Microwave links.
- Ericsson RBS Sites Integration and Commissioning including RBS 2964, 2954, 2111, 2111v2, 6601, 6101, 6202.
- Good working Experience on Ericsson Transmission equipment and NSN equipments.
- Resolve network related customer's complaints.
Education
B.tech, Electronic and Communications Engineering Technology -
JRN Vidyapeeth University
07.2012
Diploma of Education, Computer Science -
Vaish Technical Institute
06.2008
Skills
- Project tracking
- Project development
- Feasibility analysis
- Relationship building
- Compliance monitoring
- Progress reporting
Certification
Project Management Professional (PMP), Project Management Institute, 02/01/2023, 02/01/2026
Timeline
Project Manager
Bharti Airtel Ltd.
02.2020 - Current
Service Account Manager
Bharti Airtel(Associate Emp)
10.2015 - 01.2020
Network Engineer
Ericsson
01.2009 - 09.2015
B.tech, Electronic and Communications Engineering Technology -
JRN Vidyapeeth University
Diploma of Education, Computer Science -
Vaish Technical Institute
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