Sunil Kumar
Bid Management
Ghaziabad
Summary
- Energetic and resourceful individual with talent for strategic thinking and organization. Well-versed in project coordination and adept at conducting thorough research, ensuring timely and high-quality submissions. Committed to driving successful outcomes and contributing to growth of organization.
- A goal-oriented professional with over 16 years of experience in Proposal/Bid Management in IT industry, Operations Management & People Management in service delivery.
- Proficient in ensuring bottom-line profitability by optimal utilization of resources as well as hand holding of business partners & key stakeholders.
Overview
17
17
years of professional experience
2020
2020
years of post-secondary education
Work History
Bid/Proposal Manager (Pre-sales)
Tech Mahindra
11.2022 - Current
- Leading the end-to-end bid process, including opportunity identification, qualification and proposal submission.
- Developing and executing bid strategies that align with the company’s goals and client requirements.
- Coordinating with various teams, including sales, technical, legal and finance to ensure all aspects of a bid are addressed.
- Managing bidding budgets, resources and timelines to ensure on-time and high-quality proposal submissions. Opportunity analysis and evaluating Go/No Go decisions.
- Maintaining comprehensive and accurate bid documentation, including bid files, records of communication and pricing information.
- Participating in negotiation sessions to secure favorable terms and conditions while focusing on profitability.
- Ensuring compliance with client requirements, regulations and industry standards.
- Monitoring and evaluating bid performance metrics to identify areas for improvement.
- End to end customer visits management.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Operations Manager
Tech Mahindra
11.2016 - 11.2022
- Managing multiple projects & accountable for end to end delivery.
- Leading a team of 1000+ associates including AM’s, TL’s and SME’s; spearheaded the activities related to EBIDTA and revenue targets.
- Coordinate internal, external & regulatory audit/ inspections; evaluated internal control systems/ procedures with a view to highlight the shortcomings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Team Leader - Service Delivery
OYO
06.2015 - 10.2016
- Managed team of 20-30 executives (Customer Experience Team).
- People & performance management.
- Ensuring closure of all transactions within SLA.
- Service Level & Answer Level management.
- To meet all the expectation of the stakeholders in terms of KPI’s delivery.
- Ensuring the development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes.
Team Leader - Service Delivery
ISON BPO
06.2013 - 04.2015
Team Leader - Service Delivery
Spanco BPO
05.2012 - 06.2013
Team Leader - Service Delivery
Kochar Infotech
11.2010 - 05.2012
Team Leader - Service Delivery
Spanco BPO
12.2008 - 11.2010
Customer Service Representative
Aegis BPO
09.2007 - 12.2008
Education
MBA - Marketing Management And Research
Sikkim Manipal University
Skills
Proposal development
Timeline
Bid/Proposal Manager (Pre-sales)
Tech Mahindra
11.2022 - Current
Operations Manager
Tech Mahindra
11.2016 - 11.2022
Team Leader - Service Delivery
OYO
06.2015 - 10.2016
Team Leader - Service Delivery
ISON BPO
06.2013 - 04.2015
Team Leader - Service Delivery
Spanco BPO
05.2012 - 06.2013
Team Leader - Service Delivery
Kochar Infotech
11.2010 - 05.2012
Team Leader - Service Delivery
Spanco BPO
12.2008 - 11.2010
Customer Service Representative
Aegis BPO
09.2007 - 12.2008
MBA - Marketing Management And Research
Sikkim Manipal University
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