Sunil Kumar
Gurugram
Summary
Highly motivated and results-driven Associate with 2+ years of experience at Webhelp India Pvt Ltd. Proven track record of delivering exceptional customer service and exceeding sales targets. Skilled in managing client relationships, problem-solving, and multitasking in a fast-paced environment. Possess excellent communication and teamwork abilities. Seeking to leverage my expertise to drive business growth and contribute to the success of the company.
Developed skills in thorough analysis and meticulous attention to detail within structured environment. Experienced in ensuring compliance and identifying financial discrepancies. Seeking to transition into new field, leveraging problem-solving and analytical abilities.
Positive and analytical problem-solver with knack for detail and accuracy. Well-versed in financial principles and auditing standards, possessing effective skills in data analysis and reporting. Aiming to drive compliance and efficiency in financial operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contact Center Associate
Concentrix India Pvt Ltd
Gurugram
06.2022 - Current
- Contributed to departmental goals by consistently achieving personal targets for both quality and quantity metrics.
- Participated in ongoing training initiatives, staying up-to-date on industry trends and best practices for contact centers.
- Streamlined processes within the team, leading to increased efficiency in daily operations.
- Enhanced team performance by consistently meeting and exceeding contact center KPIs.
- Maintained high-quality standards by adhering to company policies and procedures during all interactions.
- Supported new hires through mentorship, helping them acclimate to the contact center environment more quickly.
- Collaborated with team members to share best practices for reducing hold times and improving first call resolution rates.
- Reduced average handle time with efficient call handling techniques, resulting in higher productivity.
Video Auditor
Liontrek Entertainment Pvt. Ltd.
06.2021 - 05.2022
- Experienced Video Auditor with strong attention to detail and ability to identify errors in video content.
- Proficient in using various auditing tools and software to ensure high-quality and accurate video output.
- Demonstrated expertise in analyzing video data and providing actionable insights for improvement.
- Able to work efficiently under tight deadlines while maintaining a high level of accuracy and quality.
- Excellent communication skills with the ability to collaborate effectively with cross-functional teams to deliver exceptional results.
Content Moderator
Bigo Services India Pvt. Ltd.
Gurugram
09.2019 - 05.2021
- Proficient in content moderation and able to effectively monitor and maintain the quality of online content
- Skilled in identifying and removing inappropriate or offensive content according to company guidelines and industry standards
- Able to work efficiently under pressure and handle a high volume of content with accuracy and attention to detail
- Demonstrated ability to communicate clearly and professionally with team members, clients, and users
- Familiar with various moderation tools and platforms, staying up-to-date on industry trends and best practices
Education
B.Tech - Computer Science Engineering
Maharishi Dayanand University
12th - undefined
H.B.S.E.
10th - undefined
H.B.S.E.
Skills
- Compliance monitoring
- Guideline adherence
- Microsoft Office
- Audit reporting
- Compliance standards
- Process evaluations
- Internal auditing
- SOP adherence
- Regulatory compliance
- Process improvement
Certification
- Advance Networking And Cyber Security, NSIC Faridabad
- 2018-03 - 2019-08
Hobbies and Interests
Listening Music, Reading Books, Watching Movies & Playing Outdoor games
Websites
Languages
Hindi
English
Timeline
Contact Center Associate
Concentrix India Pvt Ltd
06.2022 - Current
Video Auditor
Liontrek Entertainment Pvt. Ltd.
06.2021 - 05.2022
Content Moderator
Bigo Services India Pvt. Ltd.
09.2019 - 05.2021
B.Tech - Computer Science Engineering
Maharishi Dayanand University
12th - undefined
H.B.S.E.
10th - undefined
H.B.S.E.