Sunil Kumar
Software Engineer
Mumbai
Summary
Dynamic Product Engineer with over 15 years of experience in SaaS, CRM, and After-Sales Service domains, including more than a decade of expertise in leveraging Apple's Global Service Exchange (GSX) and AppleCare Connect (ACC) APIs for seamless partner integrations and service automation. Proficient in web application and product development, with a strong track record of building and scaling SaaS and FinTech platforms utilizing .NET, Node.js, and TypeScript. Demonstrated leadership in Agile environments, specializing in cloud architecture, microservices-based design, and monorepo structures using Nx design principles. Proven ability to drive significant business outcomes, achieving 25% revenue growth, 80% cost reduction, and 50% faster release cycles through strategic modernization and innovative solutions.
Overview
16
16
years of professional experience
7
7
Certifications
Work History
Specialist Product Engineer
Service Lee Technology Pvt Ltd
03.2018 - Current
- Led 15-member team delivering 5+ AWS web apps, cutting operational costs by 80%.
- Spearheaded Apple & Samsung API integrations, increasing user engagement by 80%.
- Modernized legacy systems to microservices, reducing bugs by 70% and boosting delivery speed by 50%.
- Partnered with stakeholders aligning technical strategy with business goals, driving 25% revenue growth.
- Mentored engineers, fostering a high-performance Agile culture.
- Led multiple system integrations with Apple Global Service Exchange (GSX) and AppleCare Connect (ACC) using secure APIs documented in eServiceCentral, automating claim processing and device repair workflows.
Team Lead | Scrum Master
B2X
03.2015 - 02.2018
- Managed 10-member Agile team, improving delivery efficiency by 50%.
- Directed sprint ceremonies ensuring consistent and timely delivery.
- Developed customer-facing apps, increasing engagement by 80%.
- Delivered Microsoft project ahead of schedule, earning 'Star Contributor Award'.
- Implemented QA standards reducing defects by 40%.
Senior Software Engineer
The Service Solution Pvt Ltd
07.2011 - 03.2015
- Developed and optimized enterprise web apps, improving responsiveness by 30%.
- Conducted code reviews ensuring maintainability and adherence to design principles.
- Partnered with product teams to deliver high-quality business solutions.
- Recognized as 'Employee of the Year' for technical excellence and mentorship.
Software Programmer
Suryansh PMS Pvt Ltd
01.2010 - 06.2011
- Developed portfolio management software ensuring accurate financial reporting.
- Built reporting module improving accuracy by 20% and processing time by 15%.
- Contributed to full SDLC with focus on performance and reliability.
Education
Master of Computer Applications (MCA) -
University of Pune
Maharashtra, IndiaSkills
Programming: Nodejs, TypeScript, NET, C#, ASPNET, Python
Web: HTML5, CSS3, JavaScript, jQuery, Angular, React
Databases: SQL, MongoDB, PostgreSQL
DevOps & Tools: Docker, Kubernetes, CI/CD Pipelines, Jenkins
Apple Services: Apple Care Connect (ACC), Global Service Exchange (GSX)
Certification
Certified ScrumMaster (CSM), Scrum Alliance
Awards & Recognition
Star Contributor Award, Service Lee Technology Pvt Ltd, Star Contributor Award, B2X – Delivered Microsoft project ahead of schedule, Employee of the Year, The Service Solution Pvt Ltd
Career Highlights
- Delivered 5+ cloud-native SaaS products on AWS, achieving 80% cost reduction.
- Led 15-member Agile teams, improving release velocity by 50%.
- Integrated Apple & Samsung partner APIs, boosting user engagement by 80%.
- 10+ years of hands-on experience integrating and maintaining Apple GSX (Global Service Exchange) and AppleCare Connect (ACC) systems for repair management, claims, and part logistics automation.
- Deep understanding of Apple eServiceCentral API documentation and partner compliance workflows.
Core Competencies
Team Leadership, .NET Core, Node.js, TypeScript, Microservices, Agile, FinTech Solutions, SQL Optimization, Cloud Architecture, Stakeholder Management, Software Modernization, Software Architecture with Monorepo Structure.
Timeline
Specialist Product Engineer
Service Lee Technology Pvt Ltd
03.2018 - Current
Team Lead | Scrum Master
B2X
03.2015 - 02.2018
Senior Software Engineer
The Service Solution Pvt Ltd
07.2011 - 03.2015
Software Programmer
Suryansh PMS Pvt Ltd
01.2010 - 06.2011
Master of Computer Applications (MCA) -
University of Pune