SUNIL KUMAR
New Delhi,DL
Overview
14
14
years of professional experience
Work History
Team Leader – MIS
Paisa Bazaar
12.2021 - Current
- Managing & tracking Manpower of process which are more than 1000 employees regularly.
- Handling ICICI, RBL & RBL channel.
- Strong coordination with respective Bankers.
- Providing support, the existing Management Information system (MIS).
- Generate & distribute Management reports in an accurate & timely manner.
- Perform Data analysis.
- Analise risks & Approved or Reject request for Credit Card.
- Analysing Client records & using the data to recommend Credit division.
- APR and dashboard
- Managing Training reports as Training refreshers , PKT reports.
- RnR data of respective months for all level
Operation-MIS
Teleperformancedibs Formally Intelenetglobal Services
06.2014 - 12.2021
- Uploading the data on Dialer & CRM
- Familiar with Dialer Aspect Setup
- Data Management
- Reports Preparation and Analysis.
- Team Work
- Client Coordination
- Incentives + Contest
- Billings + Payouts
- MBR and Dash Board
- Actively seeks data to fully understand problems or issues.
- Analyzes data to identify trends.
- Adheres to the team's expectations and guidelines; fulfils team responsibilities.
- Willingly helps team members with own functional knowledge / expertise.
- Follows up with team to check on learning & help them apply the same
- Consistently maintains performance, even under the most challenging circumstances
- Always maintains a positive, “can do” attitude.
Mis Executive
Jindal Intellicom Pvt. Ltd
09.2011 - 08.2012
- Debit Management
- Debits & Reversal process done
- Familiar with Payment Gateway process
- Familiar with Aspect Dialer 6.6 Version.
Education
Class XII -
CBSE Board
BBA - Marketing
Skills
- Management information systems
- Data analysis
- Management reporting
- Team management
- Data management
- Process improvement
- Client coordination
- Interpersonal communication
- Problem solving
- Time management
- Strategic planning
- Team building
- Overseeing daily activities
- Daily workflow improvement
- Complex Problem-solving
- People management
- Team supervision
- Relationship building
- Onboarding and orientation
Languages
- Hindi
- English
- Hindi
Personal Information
- Father's Name: Sh. S B Bhagat
- Date of Birth: 10/01/81
Timeline
Team Leader – MIS
Paisa Bazaar
12.2021 - Current
Operation-MIS
Teleperformancedibs Formally Intelenetglobal Services
06.2014 - 12.2021
Mis Executive
Jindal Intellicom Pvt. Ltd
09.2011 - 08.2012
Class XII -
CBSE Board