Sunil Kumar
Operations Manager
Kuwait
Summary
With a focus on continuous improvement, I promote an environment of innovation, systems advancement, and process changes that result in higher efficiency, consistent delivery, and universal best practices.
Full P&L accountability for over 95 QSR Store Leadership - Setting goals for the work group, developing organizational capability, and modelling how we work together.
Develops the store management team within the area to deliver excellence with respect to the customer experiences.
Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.
Overview
31
31
years of professional experience
6
6
Languages
Work History
Burger King - Operations Manager
Kout Food Group
12.2019 - 09.2024
- Full P&L accountability for over 95 QSR store leadership: setting goals for the work group, developing organizational capability, and modeling how we work together.
- Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Burger King - Assistant Operations Manager
Kout Food Group
09.2014 - 12.2019
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Improved inventory accuracy with rigorous audit practices.
- Enhanced safety measures, conducting thorough risk assessments.
- Improved product quality by overseeing strict quality control procedures.
- Streamlined customer service protocols to boost satisfaction rates.
- Negotiated with suppliers for better pricing, enhancing budget efficiency.
- Conducted market research to align operations with industry trends.
- Elevated customer experience, integrating feedback into operational improvements.
- Led team to exceed quarterly goals through strategic planning and execution.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Burger King - Area Manager
Kout Food Group
01.2011 - 08.2014
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed and implemented strategies to improve customer service and increase sales.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Oversaw budget planning, strategy development, community outreach for organization.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Supervised various locations, enforcing high-quality standards of operation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Burger King - Restaurant Training Manager
Kout Food Group
12.2003 - 12.2009
- Maintained detailed records of training sessions, participant progress, and program outcomes for ongoing analysis and improvement efforts.
- Improved communication between front-of-house and back-of-house teams, leading to increased efficiency during peak service hours.
- Enhanced employee performance by developing and implementing comprehensive training programs for restaurant staff.
- Increased customer satisfaction ratings by consistently monitoring service quality and providing targeted feedback to team members.
- Organized special events at the restaurant, coordinating details from menu planning to staff assignments for optimal guest experiences.
- Managed employee performance evaluations, providing constructive feedback and support to enhance individual skillsets and overall team success.
- Developed customized training materials for various roles, ensuring relevancy and applicability across all positions within the restaurant setting.
- Collaborated with management to identify areas for improvement, implementing strategies to enhance overall restaurant performance.
- Reduced turnover rates by creating a welcoming and supportive work environment for new hires through effective onboarding processes.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Burger King -Restaurant Manager
Kout Food Group
05.1997 - 11.2003
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Burger King - Assistant Restaurant Manager
Kout Food Group
01.1995 - 04.1997
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Reduced waste and optimized resource use by implementing food waste tracking system.
- Conducted regular staff meetings to communicate updates and gather feedback for continuous improvement.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
Burger King - Sales Team Member
Kout Food Group
12.1993 - 11.1994
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Mentored junior team members, sharing best practices for achieving sales goals and maintaining customer relationships.
- Exceeded monthly sales targets consistently by utilizing effective communication and negotiation techniques.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
- Managed time efficiently, balancing multiple tasks and prioritizing high-value deals to maximize results.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
Sree Sankara College
Kalady- Kerala 04.2001 -
Skills
Performance optimization
Strategic growth planning
Strategic goal planning
Budget management
Project management
Logistics management
Budget planning and oversight
Risk assessment
Interdepartmental teamwork
Market analysis
Timeline
Burger King - Operations Manager
Kout Food Group
12.2019 - 09.2024
Burger King - Assistant Operations Manager
Kout Food Group
09.2014 - 12.2019
Burger King - Area Manager
Kout Food Group
01.2011 - 08.2014
Burger King - Restaurant Training Manager
Kout Food Group
12.2003 - 12.2009
High School Diploma -
Sree Sankara College
04.2001 -
Burger King -Restaurant Manager
Kout Food Group
05.1997 - 11.2003
Burger King - Assistant Restaurant Manager
Kout Food Group
01.1995 - 04.1997
Burger King - Sales Team Member
Kout Food Group
12.1993 - 11.1994
Playing Cricket
I love to play cricket it is my favorite sport. Oh, let me tell you about Cricket.Cricket is a most famous outdoor game played in India on national and international level. It is a passionate game of India played with a bat and a ball. There are two teams of the cricket each of them having 11 players. It is played for a very common aim of getting maximum scores and number of runs by both of the teams. The team wins who get higher score in the end of match. There is an action centre called pitch around which the game is played. It is played in the big open space and well maintained field from wicket is 68-58 m and small circle of main playing field is 2.64 m.
It is a great way to make new friends, build strong bonds with teammates, and develop leadership skills, particularly if serving as a captain.