Sunil Kumar
Facilities And Hospitality Services
Hyderabad
Summary
Facilities and infrastructure management professional bringing over 19 years of cross-functional experience in operations, client services, managing and leading teams for running successful operations and developing procedures and service standards for business excellence.
Overview
21
21
years of professional experience
7
7
Certifications
1
1
Language
Work History
Senior Facilities Manager
Qualcomm
Hyderabad
07.2017 - Current
- Owned facility & administration processes, aligning them with ITSM frameworks, compliance requirements, and organizational standards.
- Managed facilities staff, providing guidance, training, and performance evaluations to ensure optimal productivity.
- Oversaw facility operations and maintenance to ensure optimal functionality and safety standards.
- Partner with business leaders to align service delivery with organizational objectives.
- Negotiated contracts and maintained vendor relationships, achieving better service quality and cost savings.
- Required AMC’s finalizations depend upon Assets Assessment and maintain PPMs as per schedule within the timelines.
- Partnered with HR, QHSE, and Legal teams to ensure regulatory compliance, workplace safety, and service excellence.
- Led business continuity planning (BCP) and emergency preparedness, ensuring minimal disruption during crises.
- Developed and executed budgets aligned with organizational goals for facility management.
- Implemented preventive maintenance programs, reducing equipment downtime significantly.
- Streamlined processes for space utilization, maximizing operational efficiency within facilities.
- Optimized space utilization through strategic planning, reorganization, and efficient layout designs.
- Led cross-functional teams in facility upgrades, resulting in improved employee satisfaction.
- Collaborated with cross-functional teams to complete major facility upgrades on time and within budget.
- Introduced automation tools for visitor management, helpdesk ticketing, and asset tracking, improving transparency and efficiency.
- Soft services operations include Housekeeping, Hospitality, cafeteria management, events, pest control, landscaping, ensuring high-quality, safe, and efficient work environments.
- Mentored staff on best practices in facility management and compliance regulations.
- Maintained accurate records of all facilities'' assets and ensured proper documentation of maintenance activities.
- Assisted in maintaining business continuity through effective disaster recovery planning.
- Working on succession planning for the workforce, providing technical guidance to the staff, shift management activities, appraising the members’ performance & providing feedback.
- Leading & motivating workforce, imparting continuous job training for accomplishing greater operational effectiveness and efficiency.
- Ensured safe work environment through adherence to OSHA standards and regular safety audits.
- Conducted regular facility inspections to identify areas for improvement or repair needs.
- Improved environmental sustainability by adopting green practices across the organization''s facilities.
- Developed and managed an annual facilities budget, optimizing resource allocation and minimizing expenses.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Managed vendor relationships to negotiate contracts and optimize service delivery.
Manager Facilities & Administrations
Cognizant technology services
12.2012 - 06.2017
- Managing the Technical & Facility (Soft Services) aspects of the premises.
- Executed OSHA (Occupational Safety and Health Administration) standards to ensure workplace safety and regulatory compliance.
- Conducted sustainability and environmental audits to enhance compliance and promote eco-friendly practices.
- Coordinating with agencies involved in Engineering and Soft Services for project related activities.
- Coordinated with agencies for engineering and soft services on project-related activities to ensure timely execution.
- Assist with budgeting for the facilities department. Preparation of MIS of expenses. Preparing and maintaining annual budget for building use and maintenance (Capex and OpenX).
- Conduct weekly meetings with vendors and interacting with clients regularly and update feedback on vendor works.
- Generating Weekly, Monthly, and Quarterly, Half yearly, FM global, all kind of safety work method permits, MMR, SLA, and Yearly reports.
- Prepared PPM schedules based on asset requirements to streamline maintenance planning.
- Delivered corporate events, festivals, and engagement programs to boost employee experience.
- Perform preventative maintenance and identify facility and grounds issues which require attention.
- Conduct weekly meetings with vendors and interact with clients regularly and update feedback on vendor works.
- Operation and maintenance of Security Team & security control systems like PA systems, Access, FE and FAS by coordinating through vendor and security access team.
- Maintaining Landscaping.
- Maintained landscaping on premises to ensure aesthetic appeal and functionality.
Unit Manager- Hospitality services
HSBC
06.2009 - 11.2012
- Managed cafeteria operations across multiple facilities, validated menus for variety, and coordinated with workplace teams to enhance dining experience.
- Oversaw pantry services, ensured vendor compliance, and maintained uninterrupted availability of beverages and water for staff satisfaction.
- Oversaw pantry services, ensuring vendor compliance and uninterrupted availability of beverages and water.
- Conducted audits and compliance checks on caterers, kitchens, and food quality through periodic inspections and testing.
- Coordinated night/weekend food services, ensuring smooth operations as per project requirements.
- Monitored SLAs and vendor governance, engaging with clients to ensure delivery of high-quality service.
Assistant Manager
Dell
02.2007 - 05.2009
- Implemented ISO 22000 standards across multi-site food & hospitality operations to enhance food safety and quality management.
- Optimized budgets and reduced operational waste, contributing to overall profitability.
- Trained and mentored staff to improve teamwork, ensure compliance, and elevate service quality.
Facilities Executive
Deloitte
Hyderabad
11.2005 - 01.2007
- Implemented ISO 22000 standards across multi-site food & hospitality operations, enhancing food safety management.
- Optimized budgets and reduced operational waste, contributing to overall profitability.
- Trained and mentored staff, fostering teamwork, compliance, and improved service quality.
Education
MBA - Operation and Production Management
MA - Arts Literature
BBA - Bachelor of Business Administration
BHM - Bachelor of Hotel Management
Skills
ITSM Tools: ServiceNow and ERP
MS Office Suite: Word, Excel, PowerPoint, Outlook
Certification
Lead Auditor ISO 22000:2018/ FSSC22000 .V5
Timeline
Senior Facilities Manager
Qualcomm
07.2017 - Current
Manager Facilities & Administrations
Cognizant technology services
12.2012 - 06.2017
Unit Manager- Hospitality services
HSBC
06.2009 - 11.2012
Assistant Manager
Dell
02.2007 - 05.2009
Facilities Executive
Deloitte
11.2005 - 01.2007
MA - Arts Literature
BBA - Bachelor of Business Administration
BHM - Bachelor of Hotel Management
MBA - Operation and Production Management
CORE SKILLS
- Facilities & Infrastructure Management - Soft services, Hospitality, Food and beverages & Environmental health and safety, Pest Control, Horticulture
- Transition Management and Change Management
- Vendor Management, Supplier Evaluation, and Vendor Performance Management
- Process Design & Continuous Improvement – Workflow Optimization, Automation, KPI & SLA Tracking
- Leadership & Stakeholder Engagement, Training & Development
- Strategic Planning & Execution – Budgeting, Risk Management, Cost Optimization, Data-Driven Insights, Governance, Risk, and Compliance (GRC)
- Corporate Travel Management and Security Management
KEY ACHIEVEMENTS
- Operational Excellence: Developed SOPs, workflows, and checklists, enhancing service delivery & efficiency.
- QHSE & Risk Management: Implemented safety policies, audits, and incident reporting to meet global benchmarks.
- Team Leadership & Training: Mentored cross-functional teams, promoted a culture of accountability, and built future leaders.