Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic
Sunil Kumar B

Sunil Kumar B

Infrastructure Support Engineer
Hyderabad

Summary

VMware and Windows Administrator. IT professional with 7 years of total experience, including 2 years as a Desktop Support Engineer and 5 years specializing in VMware and Windows System Administration. Proven expertise in managing, configuring, and maintaining virtualized environments and Windows-based infrastructure. Developed a strong understanding of ITIL processes during the early stages of my role on the Service Desk. Experienced in maintaining and managing over 1000+ physical servers, 18000+ servers and 10 Vcenters in my current organization. Experience in managing infrastructure in Azure, supporting a customer environment hosted on public cloud platforms, including VM provisioning, storage management, and basic networking configuration. Ability to learn and support new technologies to adjust to a Dynamic work environment.

Overview

7
7
years of professional experience

Work History

Consultant

Genpact
Hyderabad
06.2023 - Current
  • Have an Experience in maintaining and managing over 1000+ physical servers,18000+ servers and 10 Vcenters in my current organization.
  • Experience in managing infrastructure in Azure, supporting a customer environment hosted on public cloud platforms, including VM provisioning, storage management, and basic networking configuration.
  • Performed upgrade of vCenter Server from version 6.5,6.7 to 7.0.
  • Hands-on experience building ESXi hosts from scratch, including installation, configuration of hardware, network setup, and integration with vCenter Server.
  • Performed ESXI Patching's and upgrades through upgrade manager.
  • Performed Windows OS upgrades from 2008,2012 to latest.
  • Managed and maintained Active Directory, DNS, DHCP.
  • Active member in the Patching team to deploy and install the patches as per the scheduled downtime.
  • Created and executed PowerCLI scripts for bulk VM operations, including power on, power off, and snapshot management in VMware environments, significantly improving operational efficiency and reducing manual workload
  • Performed routine Disaster recovery testing and backups using Zerto and Rubric.
  • Performed all types of migration, Snapshots, Cloning.
  • Creating and Increase of CPU, RAM and Disk for Virtual machines based on the Client request and enabled and disabled hot plug for VM's.
  • Performance monitoring for ESX Servers, vCenter Servers and VMs.
  • Creating & Managing Virtual Machines & Templates (Including OVA and OVF).
  • Converting Physical machines to Virtual machines as per the customer and project need using VM ware converter.
  • Maintain, managing ESXI server via Vsphere client and web-client.
  • Configuring servers using host profiles based on requirements.
  • Experience working on HP, DELL and Cisco Blade Servers.
  • Troubleshooting virtual machine issues, Created performance report, CPU/memory utilization.
  • Ability to learn and support new technologies to adjust to a Dynamic work environment.
  • Worked over weekend, when it is necessary, on scheduled or emergency maintenance.

Systems Administrator

Kyndryl
Bangalore
10.2021 - 06.2023
  • Monitoring VMware Infrastructure - CPU, Memory, Disks and networks.
  • Maintain, managing ESXI server via VSphere client and web-client.
  • Installing Application's in the Virtual Machine as per user request.
  • Perform administration tasks like upgrades, patching, of the VMware environment using VUM.
  • VM Servers build & rebuild (Deploying the New VM from the Template and Cloning an existing VM) as per the client request through change management process.
  • Creating and managing VMware cluster. Enabling HA and DRS & SDRS features in a cluster.
  • Logged in remotely to vCenter and implemented various tasks which included monitoring.
  • Creating duplicate Virtual Machine's using cloning, Managing VM's through web access.
  • Patch management using VMware update manager for ESXI server, configured baseline, and critical, non-critical patches.
  • Monitoring of Virtual Machine's & ESXI servers (CPU, Memory, Disk and Network Utilization) for Security.
  • Troubleshooting problems with the help of Event Logs.
  • Providing shared folder access and troubleshooting on shared folder issues.
  • Regular System Administration tasks like User Accounts, access, Permissions, Security, Planning. Manage task, events and alarms.
  • Upgrading vmtools on all servers in windows.
  • Resolving virtual machine related issues in VMware.
  • Resolving incidents on priority basis and achieved 100% SLA.

Associate

Accenture solutions Pvt Ltd.
Bangalore
04.2018 - 10.2021
  • Log, track, and resolve IT service requests and incidents using ticketing systems (e.g., ServiceNow).
  • Prioritize and escalate issues based on urgency and impact.
  • Ensure timely resolution and follow-up with end-users.
  • Provided first-level technical support for software, hardware, and network issues.
  • Remote support using tools like TeamViewer, AnyDesk, or Remote Desktop.
  • Manage user accounts, password resets, and permissions via Active Directory.
  • Support onboarding/offboarding processes (new joiners and leavers).
  • Taking snapshots and creating templates in VMware.
  • Update knowledge base articles for recurring issues.
  • Participated in problem and change management processes.
  • Troubleshoot hardware (PCs, laptops.) and software (OS, applications) problems.

Education

B.Tech - Mechanical

Siddhartha Institute of Science And Technology
Puttur, AP
04-2017

Skills

VMware vSphere,vCenter 67/70,ESXi 6x/7x

Windows server

Azure

HP ProLiant Servers

Dell Servers

Cisco servers

SCCM

Zerto

ServiceNow

New Relic monitoring tool

Disclaimer

I hereby declare that all the information mentioned in my resume is true and correct to my knowledge and I take full responsibility for the accuracy of the particulars mentioned.

Timeline

Consultant

Genpact
06.2023 - Current

Systems Administrator

Kyndryl
10.2021 - 06.2023

Associate

Accenture solutions Pvt Ltd.
04.2018 - 10.2021

B.Tech - Mechanical

Siddhartha Institute of Science And Technology

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Sunil Kumar BInfrastructure Support Engineer