Sunil Kumar Gupta
Noida
Summary
Dynamic and results-oriented professional with over 12 years of experience in retail sales and QSR restaurant management. Proven track record in driving sales growth, achieving targets, and improving operational efficiency. Skilled in team leadership, customer relationship management, inventory control, and vendor coordination. Experienced in managing end-to-end store and restaurant operations, training and motivating teams, ensuring food safety and quality standards, and delivering exceptional customer experiences. Adept at strategic planning and cross-functional collaboration to maximize revenue and profitability. Efficient and results-driven Food Service Manager with a background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements, and fostering a positive work environment for staff.
Overview
18
18
years of professional experience
Work History
Sales Manager, Fresh
Lots Wholesale Solutions (CP AXTRA Group)
Noida
06.2025 - Current
- Achieved and exceeded sales targets consistently through strategic planning and execution.
- Managed key accounts and built strong client relationships, expanding the customer base.
- Led, coached, and motivated a sales team to improve performance and morale.
- Conducted market research to identify opportunities, resulting in territorial expansion.
- Organised sales meetings and training sessions to enhance team skills and product knowledge.
- Collaborated with marketing for targeted campaigns, boosting engagement and revenue.
- Developed sales strategies to enhance market penetration and customer engagement.
- Led a team of sales representatives to meet and exceed sales targets consistently.
- Conducted market analysis to identify trends and inform product positioning decisions.
Restaurant Manager
Nazeer Foods Hospitality Pvt. Ltd.
Khanpur
11.2022 - 03.2025
- Resolved customer complaints to foster positive guest relationships.
- Analyzed financial statements to uncover opportunities for cost savings.
- Developed new menu items based on customer feedback and industry trends.
- Utilized strong interpersonal skills to cultivate relationships with guests and staff.
- Trained employees in food preparation, cash handling, and sanitation procedures.
- Collaborated with marketing team to design promotional materials targeting customers.
- Coordinated inventory management to minimize waste and optimize supply chain.
- Explained goals and expectations required of trainees.
Assistant Restaurant Manager
KFC Devyani international Ltd
Ghaziabad
05.2015 - 12.2016
- Assisted in recruiting, training, and scheduling staff members.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Developed marketing strategies to attract new customers.
- Prepared monthly financial reports for upper management review.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- A unit of Devyani International Limited
Shift Manager
KFC Devyani international Ltd
Airport Terminal 1
08.2011 - 01.2014
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Provided coaching and guidance to team members when necessary to improve performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Processed weekly & payroll information using appropriate software applications.
Team Member
KFC Devyani international Ltd
Noida
01.2008 - 08.2011
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Promoted products through effective merchandising techniques.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Resolved customer issues promptly in a professional manner.
Team Trainer
KFC Devyani international Ltd
Lagos
01.2010 - 06.2011
- Provided guidance to team members on best practices in customer service.
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
- Created individual learning plans to address gaps in employee knowledge and skillsets.
- Assessed progress of employees during training programs, providing feedback as needed.
- Monitored quality assurance metrics throughout the training process, ensuring accuracy of information provided.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - Arts
V.B.S. Purvanchal University
Mau, Uttar Pradesh01.2013
Skills
- Sales strategy and planning
- Customer relationship management
- Market research and analysis
- Lead generation and forecasting
- Team leadership and training
- Account management
- Business planning
- Direct sales expertise
- Problem solving and time management
- Operations management
- Cost control strategies
- Restaurant operations management
- Promotions planning
- Complaint resolution
- Schedule coordination
- Recruitment and staffing
- Supply chain management
- Employee recruitment expertise
- Team management
- Sales reporting and KPI tracking
- Vendor management
Attainments
- I went for a transition to KFC Nigeria (Devyani International Group) for six months, successful transition in the Nigeria project
- I went to KFC Nepal for six months for the transition of a new project at the KFC restaurant
- Successfully completed the domestic transition of the new Pizza Hut EDI at Panchkula, Devyani International Group
Roles And Responsibilities
- Led daily retail operations to achieve and exceed sales targets
- Developed and executed sales strategies to drive revenue growth
- Recruited, trained, scheduled, and supervised sales staff
- Motivated the team through performance coaching and goal setting
- Ensured exceptional customer service and handled escalated complaints
- Monitored inventory levels, stock replenishment, and loss prevention
- Analyzed sales reports, KPIs, and market trends to improve performance
- Managed daily restaurant operations to ensure smooth and efficient service
- Supervised, trained, and scheduled staff to maintain high performance standards
- Delivered excellent customer service and resolved guest complaints professionally
- Monitored food quality, presentation, and service standards
- Controlled inventory, ordered supplies, and reduced food waste
Personal Information
- Passport Number: H1219385
- Father's Name: Mr. Panchanand Gupta
- Date of Birth: 08/10/87
- Gender: Male
- Marital Status: Married
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Sales Manager, Fresh
Lots Wholesale Solutions (CP AXTRA Group)
06.2025 - Current
Restaurant Manager
Nazeer Foods Hospitality Pvt. Ltd.
11.2022 - 03.2025
Assistant Restaurant Manager
KFC Devyani international Ltd
05.2015 - 12.2016
Shift Manager
KFC Devyani international Ltd
08.2011 - 01.2014
Team Trainer
KFC Devyani international Ltd
01.2010 - 06.2011
Team Member
KFC Devyani international Ltd
01.2008 - 08.2011
Bachelor of Arts - Arts
V.B.S. Purvanchal University