Sunil Kumar M T

* The Sales and Marketing Executive will be responsible for developing and executing marketing strategies, conducting market research, engaging with potential clients, and driving sales.

* Additional responsibilities include identifying market opportunities, building and maintaining strong client relationships, and collaborating with team members to achieve sales targets.

* The role also involves effective communication and presenting solutions tailored to clients needs.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

• Handling a team size of 10+ Hub In-charges and Team Leaders with 3000 - 4500 Shipments on BAU (Business as Usual), above 8000 shipments on peak days Hunsur, virajapete, periyapatna, kushalnagar, ]
• Regular communication with senior management & Ground Team on change management
• Guiding Team and Mentoring towards Business expectations and Achieving the targets
• Reviewing Weekly Performance and Recognize the Team
• Planning the Monthly AOP(Annual Operating Plan) with better cost-benefit models (Kirana, Eco & EBikers)
• Planning and Proposing Multi Run operations with Central Team for our Area to increase customer satisfaction
• Coordinating with multiple vendors to streamline the ODH(Outsource Delivery Hub) operations
• Increasing the ODH(Outsource Delivery Hub) share to improve our Reach/Speed
• Fulfilling the ground needs by reaching the respective strike holders
• Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives
• Participate in carrier management processes, such as selection performance evaluation
• Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials
• Evaluate locations for new warehouses or distribution networks to determine their potential usefulness
• Respond to customers' or shippers' questions and complaints regarding distribution services

• Hiring the required gap within the timeline without Talent Acquisition support
• Listening to ground concerns and getting it resolved within the Timeline
• Attending the Monthly meet with performance view, If not achieved any metric providing the root cause analysis as per the impact with the data point
• Taking strict actions on standard operations process violation
• Supporting and guiding the team on improving their metrics as per the KRA
• RTO, RVP shipments management with pending reconciliation of the hub
• COD handing with cash reconciliation on a regular basis
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

• Operating the 24/7 Operations with Team size of 80FTEs and 400 FTCs
• Inbound - Dock,NYR,NYS & Stowing
• Inventory Control Quality Assurance - CC, SBC, Expiry & Overall Inventory health
• Outbound - Picking, Shorting, Packing, Invoicing, Auditing, Shipping
• 8K Unique SKUs with 28Lakh Units of live Inventory
• Overseeing Daily Orders Fulfilment activities including Order Processing, Picking, Packing and Shipping Preparations
• Observing the Standard operating Procedures (SOPs) for Inventory Control, Order Fulfillment and Logistics Management
• Preventing Inventory shrinkage activities and occupational hazards, optimizing procurement of inventory by improving vendor relationships, Performance and Lead times
• Maintaining positive and mutually beneficial relationships with vendors and customer
• Reporting Weekly on multiple fulfillment performance KPIs
• Identifying fulfillment needs and analyzing item level performance to help generate basket-level analyses to determine proper ownership and placement within the fulfillment network
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
• Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.