SUNIL KUMAR PANIGRAHI
RAIRAKHOL, SAMBALPUR
Summary
Results-oriented Assistant Manager with 5+ years of experience in Hospitality Sector implementing effective merchandising strategies and generating sales. Seeking to leverage my leadership skills and dedication to improving the customer experience to drive organizational growth as Assistant Sales Manager.
Overview
7
7
years of professional experience
Work History
Assistant Sales Manager
TRITON by Shyama Hotel & Resorts
Raipur, Chhattisgarh
09.2023 - Current
- Negotiated customer contracts and maintained relationships with existing clients.
- Developed strategies to increase sales volume and market share.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Managed a team of sales representatives by providing guidance, training, and support.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Implemented new processes for managing customer accounts and improving lead generation efforts.
- Provided leadership on special projects as needed to drive business growth objectives.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
- Developed pricing models that maximize profitability while meeting customer needs.
- Coordinated trade shows and other events to promote company products or services.
- Provided technical advice or assistance regarding product features or specifications.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Managed daily administrative tasks to ensure the sales team's operations run smoothly.
- Participated in trade shows and sales events to promote company products and services.
- Resolved customer complaints regarding sales and service.
Front Office Manager
Banmali Palace
Kantabanji, Bolangir, Odisha
01.2022 - 08.2023
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Updated knowledge about current industry trends through research or attending professional development courses.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Created and optimized employee schedules for shift coverage.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Conducted regular staff meetings to update team on hotel policies, guest feedback, and objectives.
- Implemented standard operating procedures to improve guest check- and -out process.
Front Office Executive
Pearl Tree
Purulia, West Bengal
05.2021 - 01.2022
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Organized incoming mail and distributed it accordingly.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Assisted with scheduling appointments for patients and staff members.
- Managed the switchboard system by answering calls promptly and transferring them to relevant departments or personnel.
- Organized filing systems for patient records and other documents according to company standards.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
- Provided administrative support including photocopying, scanning documents, faxing.
- Performed basic bookkeeping duties such as issuing invoices, tracking payments received.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored office inventory to maintain supply levels.
- Trained new front office staff, providing guidance on company procedures and customer service standards.
Front Office Supervisor
Om Leisure Resort
Puri, Odisha
03.2019 - 02.2020
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all guests' bookings and payments.
- Scheduled staff shifts and assigned duties as needed.
- Examined all invoices for accuracy before submitting them for payment processing.
- Performed miscellaneous job-related duties as assigned by management personnel .
- Kept close eye on front desk to promptly address and resolve issues.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Created and optimized employee schedules for shift coverage.
Front Office Assistant
Om Leisure Resort
Puri, Odisha
03.2018 - 02.2019
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Maintained a clean front office environment including lobby area.
- Directed clients and guests to correct departments, rooms, and staff members.
- Managed billing and payments, ensuring accurate financial transactions.
Front Office Trainee
MB Hospitality Services Pvt Ltd
Bhubaneswar, Odisha
09.2017 - 02.2018
- Provided customer service support for the front office staff.
- Maintained an organized filing system of guest information and records.
- Ensured that all guest requests were handled promptly and efficiently.
- Developed knowledge of hotel facilities, services, policies, activities, and local attractions.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Education
Computer Operator & Programming Assistant - ITI
Govt ITI
Rourkela, Odisha04-2013
Arts - 12th
B.B College
Rairakhol, Odisha03-2012
10th - High School
G.P High School
Tribanpur, Odisha03-2010
Skills
- Sales team evaluations
- Sales strategy development
- Team Management
- Action planning
- Revenue monitoring
- Sales Presentations
- Staff Management
- Sales team supervision
- Documentation skills
Languages
Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1
PERSONAL DETAILS
NAME: Sunil Kumar Panigrahi
FATHERS NAME: Late Premaranjan Pnigrahi
MOTHERS NAME: Nalini Panigrahi
ADDRESS: Vill-Khandam, PO-Tribanpur, PS-Rairakhol, Dist-Sambalpur, Odisha-768106
DATE OF BIRTH: 01/06/1995
RELIGION: Hindu
MRITAL STATUS: Unmarried
DECLARATION
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Assistant Sales Manager
TRITON by Shyama Hotel & Resorts
09.2023 - Current
Front Office Manager
Banmali Palace
01.2022 - 08.2023
Front Office Executive
Pearl Tree
05.2021 - 01.2022
Front Office Supervisor
Om Leisure Resort
03.2019 - 02.2020
Front Office Assistant
Om Leisure Resort
03.2018 - 02.2019
Front Office Trainee
MB Hospitality Services Pvt Ltd
09.2017 - 02.2018
Computer Operator & Programming Assistant - ITI
Govt ITI
Arts - 12th
B.B College
10th - High School
G.P High School
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