Sunil Kumar R
Bangalore
Summary
Accomplished Executive with many years of demonstration delivering mission-critical results and offering outstanding communication and cross-cultural team management skills with entrepreneurial attitude for optimal profitability. Ambitious team builder creating strategic alliances with organizational leaders to effectively align with and support key business initiatives.
Overview
17
17
years of professional experience
Work History
Telecom Support Front –End Executive
IKYA HUMAN CAPITAL SOLUTIONS
Bangalore
12.2019 - Current
- UAT & Projects Handled (2014-Till Date)
Technical Engineering
B2X SERVICES SOLUTION INDIA PVT. LTD.
- 12.2019
Team Leader Revenue Assurance
MARUTHI ASSOCIATES
06.2013 - 12.2019
Team Leader DHL & Retention Inbound CS
MAGUS CUSTOMER DIALOG PVT LTD
Bangalore
04.2009 - 12.2012
Back End
VENTURE ASSOCIATION
Bangalore
02.2012 - 09.2012
Education
SSLC -
K.S.E.E.B
2ND PUC -
B.Com - 2nd year
Skills
- MS Office
- Windows 98
- Windows 2000
- Windows XP
- Windows 7
- Verbal skills
- Written skills
- Presentation skills
- Organisational skills
- Client Interaction skills
- Flexibility to learn new skills and technologies
Mobile Numbers
- 9886143160
- 9742096096
Languages
- Hindi
- Kannada
- Tamil
- Telugu
- Coorgi
- English
Personal Information
- Date of Birth: 09/29/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Skills Profile
MS Office, Windows 98, Windows 2000, Windows XP, Windows 7, Good Verbal, Written and presentation skills, Effectively organising and executes demanding work load., Have effective Client Interaction skills, Flexible to learn to new skills and Technologies
Roles And Responsibilities
- Sim replacement.
- COCP To COCP Conversation Details
- IOIP To COCP Conversation Details
- Troubleshooting MIFI Device Connectivity Issue
- Network Issues update and Follow-up
- MNP retention activity
- COCP to IOIP Conversation user facing Issue at Stores
- Incoming Call barring/ SMS Barring Issue
- Billing Issue
- VIBIM Connectivity & Payment Posting Issue
- COCP to COCP conversation PAN India document Related
- Latest Bill not received Followup
- IR Activation & applicable Charges.
- E-Mail Id Update for E-Bill
- Airtel to Vodafone MNP case.
- New Connection activation.
- New MIFI Device Activation.
- Re-activation COCP & MIFI Device.
- De-activation on COCP & MIFI Device.
- OLA account Major Issue resolving over the Call (sim replacement, Reactivation, De-activation, Billing Issue, Services Related Issue).
- IOT Numbers Trouble Shooting Over the Calls.
- ISD Services Activation.
- Every month Invoice Validation & updating in SAP Portal.
Timeline
Telecom Support Front –End Executive
IKYA HUMAN CAPITAL SOLUTIONS
12.2019 - Current
Team Leader Revenue Assurance
MARUTHI ASSOCIATES
06.2013 - 12.2019
Back End
VENTURE ASSOCIATION
02.2012 - 09.2012
Team Leader DHL & Retention Inbound CS
MAGUS CUSTOMER DIALOG PVT LTD
04.2009 - 12.2012
Technical Engineering
B2X SERVICES SOLUTION INDIA PVT. LTD.
- 12.2019
SSLC -
K.S.E.E.B