Sunil Kumar Verma
New Delhi
Summary
Energetic Sales Development Representative with proven track record in driving new business opportunities and forging strong client relationships. Skilled in lead generation, pipeline management, and CRM systems to maximise sales potential. Demonstrates strong communication and negotiation abilities, consistently exceeding sales targets and contributing to team success. Brings strategic thinking and results-driven approach to every sales challenge.
Overview
16
16
years of professional experience
Work History
Sales Manager
Office24by7 Technologies Pvt Ltd
Hyderabad
03.2025 - Current
- Performed sales consultations and educated clients on products and services.
- Tracked performance metrics such as call volume, conversion rate.
- Created and presented monthly reports to management on sales performance.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted market research to identify new lead generation opportunities.
- Developed targeted marketing strategies to attract potential clients.
- Utilized CRM systems to track and manage leads effectively.
- Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
Demand Generation Assistant Manager / Sales Development Representative / Solution Consultant
Gupshup Technologies
10.2012 - Current
- With over 14 years of experience, including 12 years in my current role as a Sales Development Representative, and 2 years' experience in the E-commerce Sector Non-Delivery Department (Team Lead Role).
- As a Sales Development Representative, I support the sales team with inbound and outbound lead generation, and building a sales pipeline by self-discovery, website leads, and data mining.
- Contacting potential clients, identifying their needs, and qualifying them as a lead.
- In this role, I utilise various tools like Sales Navigator, Apollo, Lusha, and ZoomInfo.
- Expertise in closing SMB clients online, providing product information, demonstrating the product, sharing the commercial with the client, and receiving payment from the client.
- Initiate appointments with the Sales team, and sync up with the respective Sales Manager to determine meeting output, and follow up aggressively to close the deal.
- Reach out to existing clients over the phone to service, upsell, and cross-sell. Retain and renew client services, and maximise revenue by up-selling.
- Maintain and grow sales relationships with existing clients.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Collaborated with team members to achieve target results.
Team Leader
Ienergizer (India Times Shopping Ecommerce)
Noida
01.2010 - 08.2012
- Working in the Non-Delivery Department, I resolved customer complaints regarding non-delivery product issues.
- Coordinate with the respective vendor to resolve the non-delivery product complaints.
- Provided process training to the team members.
- Developed comprehensive training programmes for new hires, enhancing team skill sets and performance.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
Education
MBA - Marketing and Operation
National Institute of Managements Solution
Delhi2016
BA - Bachelor’s of Arts
Allahabad University
Allahabad01.2010
ITI - Electrician Trade
Govt Institute Noida
Noida01.2008
Skills
- Lead Generation Tools
- Sales Navigator
- Apollo
- ZoomInfo
- Lusha
- Solution Consultant for AI Chatbots
- WhatsApp Business APIs
- Leadership skills
- Performance monitoring
- Negotiation
- Service orientation
- CRM Software proficiency
- Cloud Telephony
- Outbound & Inbound Lead Generations
- Virtual product demonstration
- Client needs analysis
- Email marketing tools
- Product and service demonstration
- Target achievement focus
- Pipedrive
- Qualifying leads
- Client database maintenance
Hobbies and interests
- Dancing and Riding Bike
Timeline
Sales Manager
Office24by7 Technologies Pvt Ltd
03.2025 - Current
Demand Generation Assistant Manager / Sales Development Representative / Solution Consultant
Gupshup Technologies
10.2012 - Current
Team Leader
Ienergizer (India Times Shopping Ecommerce)
01.2010 - 08.2012
MBA - Marketing and Operation
National Institute of Managements Solution
BA - Bachelor’s of Arts
Allahabad University
ITI - Electrician Trade
Govt Institute Noida