Sunil Madan
New Delhi
Summary
Diligent Department Store Manager with more than 14 years of work experience in the retail industry. Excellent communication and interpersonal skills. Track record of increasing customer satisfaction.
Overview
16
16
years of professional experience
Work History
Store Manager
Nimany New York (Merry Impex Pvt Ltd)
07.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Caratlane A Tanishq Partnership
11.2023 - 07.2024
- Conducted regular revenue and sales analysis, developing and presenting reports for head office review.
- Held daily meetings with retail staff to discuss priorities, delegate tasks, communicate promotions and assign workload.
- Skilfully and appropriately dealt with complex customer complaints, resolving with smart solutions to maintain customer satisfaction.
- Audited delivery paperwork, liaising with suppliers directly regarding damaged and faulty stock.
- Analysed staff performance and delivered regular staff training courses to maintain high standards of customer service throughout store.
- Built strong relationships with customers throughout researching, planning and purchasing journey to increase customer satisfaction.
- Improved store performance and profits by providing motivational and supportive environment, helping sales teams to exceed KPIs and targets.
- Kept store hygienic and safe for customers by directing staff to clean shop floor, shelves and products regularly.
- Generated reports on sales and profit KPIs, analysed data and presented to senior management.
- Managed and motivated team to create positive and productive working environment.
- Controlled inventory to keep sufficient stock. performing daily counts and rotating stock to maintain fresh and exciting product options for customers.
Store Manager
Merry Impex Pvt Ltd (Swarovski)
02.2015 - 09.2023
- ABOUT SWAROVSKI: Founded in 1895 in Austria, Swarovski designs, creates, and markets high quality Crystal product collections such as Jewelry, Accessories, watches, Decorative items for the Home, Ornaments and Figurines. Swarovski has a global reach and showcases its sparkling crystal products with Retail partners.
Retail Sales Associate
Sansun Capital And Servvice Pvt Ltd (Swarovski)
08.2011 - 06.2014
Retail Sales Associate
Priority Jewels Pvt Ltd
03.2009 - 08.2011
Education
Bachelor of Arts -
Delhi University
2013
Skills
- Customer Service
- Revenue reports
- Visual merchandising
- Expense and budget management
- KPI monitoring
- Inventory management
- Staff training and development
- Customer complaint management
- Store Management
- Target attainment strategy
- Display designing
- Stock analysis
Languages
English
Hindi
Punjabi
Timeline
Store Manager
Nimany New York (Merry Impex Pvt Ltd)
07.2024 - Current
Store Manager
Caratlane A Tanishq Partnership
11.2023 - 07.2024
Store Manager
Merry Impex Pvt Ltd (Swarovski)
02.2015 - 09.2023
Retail Sales Associate
Sansun Capital And Servvice Pvt Ltd (Swarovski)
08.2011 - 06.2014
Retail Sales Associate
Priority Jewels Pvt Ltd
03.2009 - 08.2011
Bachelor of Arts -
Delhi University
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