Sunil Malki
Summary
Profile
Knowledgeable Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
12
12
years of professional experience
Work History
Manager
IDFC FIRST BANK LTD
03.2016 - Current
- Handling 9 Field Executive, coordinating with circle and corporate team for allocation and payment, cash audit/cash depositing on TAT, on time visit for verification/collection, surprise visit on field, handling escalation/not paid customers recovery from bad debts, conducting refresher, review of process, receipt audit, and recruiting field executive etc.
- Create an inspiring team environment with an open communication culture.
- Developed the monthly business strategy to meet established sales objectives.
- Delegate the sales target to the team members and set the deadline to complete the task
- Maintain the daily wise team members business commitment and actual business report.
- Maximized efficiency through effective resource allocation and employee management.
- Monitoring the team performance and report for appraisal and promotions.
- Monitoring the daily branch administration work when branch manager absence time.
- Trained and developed new team members in alignment with branch service standards and objectives
- Implemented process improvements to increase productivity.
- Follow the rules and regulations of the Organization.
- Growth and there by profitability of the company.
- Collection Research and Internal audit.
- Monitoring and Collection of EMI's with Executive with Regular Follow up.
- Collection receipt cross checks for all products
- Direct and handle the daily activities of Collections Team
- Providing the training to Executives. Eg: for New Employees related to policy.
- Handling Gross Credit Loss and Net Credit Loss customers.
- Hiring new staff.
- Planning targets, monitoring numbers, and achieving the targets on a daily, weekly & monthly basis in adherence to the pre-set standards.
- Start repossession on the old due accounts where delinquent hasn't been determined
- Negotiations and restructuring loan re-payments
- Scheduling manpower preparing daily workloads for staff & coordinating the daily allocation of work.
Customer Service Executive for Collation
Jana Small Finance Bank Ltd
05.2013 - 02.2016
- Taking care of Sales collection activities.
- Handled total 2100 SG accounts with portfolio of Rs 2.5 Core.
- Doing follow ups with customers over due accounts.
- Taking care of sourcing, lead building, solving customer queries.
- Filling Customer Information sheet, House verification, explaining about company & process & policy to the customers, preparing customers for BVR.
- Loan Disbursement.
- Cross sell of third party products like UTI Micro Pension & NPS (National Pension Scheme).
- Referring customers to individual loan.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts.
- Dealing with and resolving problems and issues which arise.
- Monitoring & reporting on standards & performance targets.
Education
B.COM - Bachelor of Commerce
Dr.R.B.Patil - Rotary Collage
01.2013
PUC - Commerce
Dr.R.B.Patil - Rotary Collage
01.2010
Skills
- Clear verbal communication
- Motivated to explore new concepts
- Meticulous attention to specifics
- Supportive team participant
- Open to new ideas and approaches
Languages Known
English
Kannada
Hindi
Disclaimer
I Mr. Sunil.Malki, hereby declare that, all the information provided above is true and correct to the best of my knowledge and belief. Date : Place : Belgaum Your’s Faithfully Sunil.Malki
Timeline
Manager
IDFC FIRST BANK LTD
03.2016 - Current
Customer Service Executive for Collation
Jana Small Finance Bank Ltd
05.2013 - 02.2016
PUC - Commerce
Dr.R.B.Patil - Rotary Collage
B.COM - Bachelor of Commerce
Dr.R.B.Patil - Rotary Collage
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