SUNIL KUMAR MOURYA

Detail-oriented and highly knowledgeable networking engineering professional with in-depth knowledge of technical requirements, hardware options and software solutions. Incorporates new management strategies and technologies to maximize security, performance and usability. Proficient in managing budgets and documentation.

• Providing remote support via MS teams and Remote Desktop Connection of Nokia Windows issue
• Taking care of Nokia P1-P2 tickets of Windows 10 related issues through Remote connection
• Using Microsoft System Center Configuration Manager to deploy applications, hardware issues and remote desktop control
• Handling Windows, Office 365, MS Teams, Share Point, Active Directory & network related issues
• Also looking hardware and software failures associated with desktop and laptop PC's and peripherals and arrange servicing by vendor if required
• Managed of Bharti Airtel, Wipro, Avaya Software, Applications and URLs with 650 Systems handling on production floor in real time
• Managed of NGUCC dialer in outbound process of (Bajaj Finserv Limited)
• Managing JIO & TATA Sip
• Managed over 12 campaigns which are running for Bajaj Finserv outbound process
• Worked with Routing and Switching on Cisco L2, L3 Devices
• Also managed Credit Mantri outbound process (60 seats) & handling CRM & TCN (dialer) application
• Worked with Inter VLAN Routing and VLAN, Port configuration
• Configured and troubleshootedof Network connectivity LAN/WAN
• Worked with Server 2003, 2008 & 2012 Server
• Managing Users accounts using Active Directory Implementation
• Working knowledge in Profile Server, File Server, Print Server, and Proxy Server Centos
• Configuring and troubleshooting Microsoft Outlook mails and outlook express
• Troubleshooting and maintenance various hardware and software
• Backup Management, Reporting and recovery
• Ample knowledge of Windows, 8 & Win 10
• Configuration and updating of antivirus software Symantec Endpoint protection