Sunil Munaga
Bengaluru
Summary
Adept at leading Salesforce application integrations and migrations, I excel in agile software development, ensuring seamless transitions and robust solutions. At IBM, I spearheaded CRM enhancements, demonstrating exceptional technical leadership and fostering team growth. My proactive approach and mentorship skills have significantly boosted project outcomes and efficiency. Resourceful professional in information technology architecture, known for high productivity and efficient task completion. Specialize in systems integration, network security, and cloud computing solutions. Excel in problem-solving, teamwork, and adaptability to ensure projects meet and exceed expectations. Skilled Associate Technical Architect with background in designing and implementing software applications. Showcase strong technical acumen, analytical abilities, and understanding of business processes. Notable for driving efficiency through strategic architectural solutions and technological innovation. Known for fostering collaboration among cross-functional teams to achieve project goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Technical Architect
Speridian Technologies
03.2014 - Current
- Successfully led and implemented various E2E implementations
- Design and development of Salesforce ISV applications
- Configuration and integration of 3rd Party AppExchange solutions such as Conga Composer and DocuSign into Salesforce orgs
- Reviewing functional documents and performing gap analysis with Business Analysts and Technical Architects
- Mapping functional requirements to technical understanding for team
- Division of tasks among team and code reviews
- Team training and mentorship
Package Solution Consultant
IBM
08.2013 - 02.2014
- CRM Configuration and customization
- Translating business rules into application configuration through implementation of validations, scripting, visibility controls and view modes
- Integrated CRM with external systems via inbound/outbound webservices and middleware
- Preparation of system design documents including LLDs, TDDs and ICDs
- Performing sprint demonstrations with new feature implementations for Solution Architects and Business Analysts
Sr Salesforce Technical Lead
Keysight Technologies
- Company Overview: Keysight is an American company that manufactures electronic test and measurement equipment and software
- Analysis and design for migration from Siebel to Salesforce
- Design & developed community Portal
- Custom application for LIEBEIS on salesforce platform
- Created custom Lightning Components, added CSS and Design Parameters that makes the Lightning component for elegant UI/UX
- Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed, component Code vulnerabilities assessment
- Explored and analysed Einstein GPT for the customer assisted ordering and conversation
- Implemented Salesforce Map Anything
- Integrate external systems using SOAP API and Rest API
- Migrating data from Systems SAP, Oracle into Salesforce CRM using ETL tools - Informatica cloud
- Working closely with various tracks to ensure consistency of requirements and setting right expectations for the design
- Design strategies for Org consolidation
- Keysight is an American company that manufactures electronic test and measurement equipment and software
Salesforce Technical Lead
Cenlar FSB
- Company Overview: Cenlar FSB, the nation’s leading loan servicing provider, has been actively engaged in mortgage loan servicing and subservicing as a core business for more than 40 years
- Technical Lead leading the support team and implementing Salesforce application change requests and supporting an application with over 500 internal and over 3 million external users
- Responsible for analyzing and designing change requests for implementation of new feature requests
- Extending base application functionality through configuration and customization
- Building POCs to demonstrate implementation approaches in line with Salesforce best practices
- Preparing for and testing changesets pre-and-post deployments
- Performing application code review and performance analysis
- Working with client administrators to impart guidance and expertise for maintaining and administration of the application
- Cenlar FSB, the nation’s leading loan servicing provider, has been actively engaged in mortgage loan servicing and subservicing as a core business for more than 40 years
SFDC Integration Lead
Independent Health
- Company Overview: Independent Health is one of Western New York's first HMOs and covers approximately 355,000 people in New York State and across the country with more than 100 plans, services, and products
- Analyzed IH’s Salesforce org’s customization and data model and perform mapping of objects and fields between Salesforce and a custom Employer Portal application
- Build appropriate solution design, based on data volume, Salesforce limits & transformation requirements
- Implement POC’s for showcasing solution to end users and customer technical team
- Design trigger framework and apex transformation layer for integration
- Document technical design
- Designed error handling and notification framework
- Independent Health is one of Western New York's first HMOs and covers approximately 355,000 people in New York State and across the country with more than 100 plans, services, and products
SFDC Developer
HealthplanEngage
- Company Overview: AppExchange Solution: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FYh5rUAD
- Supported solution architect in technical design of ISV application
- Conduct Development and Unit Testing
- Configuration and customization of the backend and UI of the application using Apex, SFDC provided automation tools and lightning components
- Develop test strategies, write test cases to verify system-level requirements, develop detailed test procedures and test scripts
- Participate in root cause analysis, troubleshooting and resolution of implementation defects
- Ensure follow-through on reported problems to final resolution
- Evaluate and analyze application requirements as per modern business norms and using industry best practices for reports designing and solutioning
- AppExchange Solution: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FYh5rUAD
SFDC Developer
Woodstream
- Company Overview: Woodstream Corporation manufactures and markets pest control and wildlife caring and control products
- Worked with technical architect to evaluate Woodstream’ s current usage of Salesforce Salescloud
- Conducted workshop sessions with business users to walk through application best-practices
- Implemented Salesforce Lead Management, Opportunity lifecycle management and Configure-Price-Quote functionality for an optimized Sales workflow
- Evaluated and implemented recommendations through Salesforce optimizer reports
- Woodstream Corporation manufactures and markets pest control and wildlife caring and control products
Senior Siebel CRM Consultant
Conduent, USA
- Company Overview: The New York State Thruway is a system of controlled-access highways spanning 569.83 miles (917.05 km) within the U.S
- State of New York
- Worked on application upgrade from 8.1 to IP 2019
- Replaced Browser script & ActiveX objects with PM, PR
- Modified CSS files to customize the theme & Log in screen
- Validated all the major screens & process with the Current application
- Retrofit the change requests happening in current 8.1 New York E-Z Pass application
- Created new custom component to run jobs for yearend write offs to dismiss violations
- Preparing SQL queries & send to triage team to run in production & validate the data using current application & provide the final amount dismissed for TOLL & FEE
- Worked on production defects and fixing them by making the code and configuration changes using Siebel e-Script and configuration
- Worked on computer and telephone Interface Voice Response system setup to interface with E-ZPass Tolling software
- Worked on performance issues
- Analyze the logs, long running queries and modify the configuration accordingly to improve the performance of the system
- The New York State Thruway is a system of controlled-access highways spanning 569.83 miles (917.05 km) within the U.S
- State of New York
Lead Developer
CGI Federal, USA
- Company Overview: MAS is a system that tracks, and records Medicare appeals through multiple levels of the appeal process
- Involved in Configuring Business Components, Business objects, Applets, Screen, Views, Business Services & Workflows
- Involved in IP 2017 upgrade
- Provided new solution for document generation & provided additional fields, specific to each template
- Created Integration Objects, Complex Business Services, Workflows and Web Services to integrate with external system
- Fixed Section 508 Open UI related problems created work-around solutions for product defects
- Ensured the application is complied with US Section 508 and state Web accessibility guidelines for defects been raised
- Attend various scrum meetings – Sprint planning, daily scrums, sprint review, sprint retrospective
- Code review meetings with the developers to discuss the code changes
- Prepare migration document, include all non-SRF changes & provide clear description with step-by-step details for VAL migration
- Identify if any existing data should be updated as per current CR changes
- If so, prepare EIM checklist & move to VSS
- MAS is a system that tracks, and records Medicare appeals through multiple levels of the appeal process
Lead Developer
NYS Office Of the Attorney General
- Company Overview: NYMatters is an OAG business transformation project to standardize core business practices, unify record keeping, reduce duplicative effort, improve collaboration and information management, and connect with the public using online services
- To achieve client requirements on reports, introduced customized framework for BIP Reports
- This approach preserves the UI security model while publishing the reports, letters & labels
- Used Open UI solution for validations
- Physical Module and Physical Renderer level coding changes to meet various business scenarios and requirements
- Added ADM process to make BIP Reports migration easy
- Involved in configuration of Workflows and invoked the workflows using Run Time Events and User Properties
- Conducted performance tuning & code review for setting up best standards across the application
- Developed customized Dashboards in OBIEE using Analysis & VA
- Hands on creating, updating & deploying RPD
- Worked on Oracle Data Visualization Desktop application
- NYMatters is an OAG business transformation project to standardize core business practices, unify record keeping, reduce duplicative effort, improve collaboration and information management, and connect with the public using online services
Senior Siebel CRM Consultant
Optima Health & AvMed, USA
- Company Overview: Optima Health & AvMed offers health insurance coverage for individuals, families, and employers that include wellness programs, online resources & extra savings
- Worked on integration module, which is a key part to sync data between portal and Siebel application
- Scheduling daily meetings with Onsite coordinator to analyze the requirements and further allocate to the team
- Worked on implementing interactions with partner applications involved Inbound & Outbound (EAI)
- Having discussions with BA or Onsite Coordinator to discuss on the new requirements (CR) and further done the mapping of the functional requirements to technical requirements
- Created indexes on the tables for faster retrieval of the data to enhance database performance
- Monitoring the Siebel tasks, components, error logs and fixing the issues
- Upgrade project from Siebel 8.1 to Siebel IP 2015
- Created new PM and PR files to achieve requirements instead of following the traditional method of implementing the requirements using Siebel Tools
- Solved critical issues of document generation with best technical solutions
- Mapping and analysis of data models of legacy systems and Siebel system
- Introduced multiple threads & queue system to handle heavy load of renewals
- Optima Health & AvMed offers health insurance coverage for individuals, families, and employers that include wellness programs, online resources & extra savings
Package Solution Consultant
AT&T, USA
- Company Overview: AT&T is a leader in telecommunication services, including cell phones, wireless, Digital TV and it is an American multinational telecommunications corporation
- Configured Screens, views, Applets, MVG Applets, Pick Lists, and Rationalized user navigation process by setting up suitable drilldowns, toggle applets
- Imposed the new business rules by implementing validations and restrictions in the application objects through field validations, User Properties, Scripting, and visibility control using Bus comp view mode objects
- Created Workflows and Invoked WF using RCR’s, Siebel eScript, Workflow policies, Runtime events, User Properties relevant to the requirement
- Prepared the LLD documents for new requirements
- Created Integration objects, data maps for Inbound & Outbound xml’s
- Implemented State models to control user transitions from one state to other states
- Performed demos of the new functionalities to the Solution Architect and ST team after implementing them in DEV
- AT&T is a leader in telecommunication services, including cell phones, wireless, Digital TV and it is an American multinational telecommunications corporation
Education
Master of Science -
Brunel University
LondonSkills
- Salesforce Application Configuration
- Salesforce Application Customization
- Salesforce Application Integration
- Salesforce Application Migration
- Agile Software Development
Certification
- Salesforce Certified Administrator
- Salesforce Platform Developer I
- Pega Certified System Architect
- UiPath Certified Robotic Policy Automation (RPA) Developer
Projects
Sr Salesforce Technical Lead, Keysight Technologies, Keysight is an American company that manufactures electronic test and measurement equipment and software., Analysis and design for migration from Siebel to Salesforce., Design & developed community Portal. Custom application for LIEBEIS on salesforce platform., Created custom Lightning Components, added CSS and Design Parameters that makes the Lightning component for elegant UI/UX., Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed, component Code vulnerabilities assessment., Explored and analysed Einstein GPT for the customer assisted ordering and conversation., Implemented Salesforce Map Anything., Integrate external systems using SOAP API and Rest API., Migrating data from Systems SAP, Oracle into Salesforce CRM using ETL tools - Informatica cloud., Working closely with various tracks to ensure consistency of requirements and setting right expectations for the design., Design strategies for Org consolidation. Salesforce Technical Lead, Cenlar FSB, Cenlar FSB, the nation’s leading loan servicing provider, has been actively engaged in mortgage loan servicing and subservicing as a core business for more than 40 years., Technical Lead leading the support team and implementing Salesforce application change requests and supporting an application with over 500 internal and over 3 million external users., Responsible for analyzing and designing change requests for implementation of new feature requests., Extending base application functionality through configuration and customization., Building POCs to demonstrate implementation approaches in line with Salesforce best practices., Preparing for and testing changesets pre-and-post deployments., Performing application code review and performance analysis., Working with client administrators to impart guidance and expertise for maintaining and administration of the application.
Personal Information
Title: Salesforce Developer
Affiliations
- Achieved MVP Award for the year 2022
- Received SPOT award multiple times
Timeline
Associate Technical Architect
Speridian Technologies
03.2014 - Current
Package Solution Consultant
IBM
08.2013 - 02.2014
Sr Salesforce Technical Lead
Keysight Technologies
Salesforce Technical Lead
Cenlar FSB
SFDC Integration Lead
Independent Health
SFDC Developer
HealthplanEngage
SFDC Developer
Woodstream
Senior Siebel CRM Consultant
Conduent, USA
Lead Developer
CGI Federal, USA
Lead Developer
NYS Office Of the Attorney General
Senior Siebel CRM Consultant
Optima Health & AvMed, USA
Package Solution Consultant
AT&T, USA
Master of Science -
Brunel University
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