SUNIL NAIR
MUMBAI,INDIA
Summary
SERVICE DELIVERY LEAD- FINANCIAL SERVICES (REAL ESTATE & INSURANCE) CAREER OBJECTIVE To work with a Techno-Proficient organization, which provides good advancement potential, wherein my skills and the provided infrastructure blend together for the betterment of the firm and myself, as an individual. To exhibit highest professional standards.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Operations Manager - Insurance
Marsh McLennan Global Services India Pvt.Ltd
Mumbai, Maharashtra
11.2021 - Current
- Maintaining client relationships
- Updating existing policies
- Timely generation of Invoices and dispatch to clients
- Ensuring Credit control activities by sending Chasers via Letters/Email and/or periodic calls
- Ensuring client disputes are properly handled per approved norms and process
- Ensuring Escalations are handled and closed per TAT
- Researching insurance policies and products
- Renewing or amending existing policies for clients
- Bad debts closures
- Preparing reports for underwriters
- Meeting KPI's and SLA's
- Training, Coaching and Mentoring team to cater to nuances of Insurance broking field
- Solicited client input, discuss approaches & solutions to enable strong customer relationship and maintain good business relations
- Capacity planning, Workflow and Project management
- Monthly Reporting and timely feedback
Operations Manager- Real Estate Accounting
Accenture Solutions Pvt Ltd
Mumbai, Maharashtra
01.2012 - 03.2020
Lease Contract Abstraction –Office/Retail/Tower Leases- Key financial elements like Rent escalation, Taxes, Insurance and Rights & obligations-APAC, EMEA & NA Regions.
Cam Recon & Audit
ERP Transformation
AR/AP Reconciliation
Lease Cam Audits
Landlord Recovery Slippages - Analyzing cash flow &
vacancies and plugging leakages
Tenant Disputes Inquiry and Resolution.
Expense Participation Set Ups.
Due Diligence to enable decision making prior prospective
Mergers & Acquisitions.
Assistant Manager
Zenta Pvt Ltd
Mumbai
01.2010 - 01.2011
Home equity loans.
Mortgage refinancing.
Team Lead
Willis Computers Processing (I) Pvt
Mumbai, Maharashtra
01.2001 - 01.2010
- Insurance Broking Industry
Education
H.S.C - undefined
VKK College
03.1997 - 01.2017
SSC - undefined
B.E.S English High School
03.1995 - 01.1982
B.Com: Graduate -
Mumbai University
Skills
Process & Project Managementundefined
Accomplishments
- Led Business Operations successfully to maintain service level through process excellence fundamentals providing client benefits of over $5 million through value initiatives
- Successfully utilized the transactional/FTE/Share gain model to deliver various projects
- This involved right from scratch involvement of understanding needs of client, devising business model/mechanism/methodology/documentation to ultimate realization
- Have been able to provide add-on benefits to organization through implementation of Agile work force by inducing seamless flexibility
- Ensuring compliance of International Norms and policies
- Successfully collaborated with current technological enablers like RPA/Robotics to transform the business through detailed project study-15 RPA tools created
- Diversification and cross utilization of resources to help client in many verticals inclusive of Data conversion, Data management, ERP conversion Upselling of current modalities to tap in new business by creating positive feedback through referenceability factor
- Maintaining bird's eye view of financial viability of projects and balancing the same with healthy work atmosphere- Attrition less than industry standards i.e
- Around 13% Recognized with Champions Trophy Award for Overall project success
- INSURANCE DOMAIN SUMMARY- Knowledge of Insurance Broking accounting functionalities and all types of insurance plans (automobile, fire, life, property etc) Training New Hires & Conducting remedial trainings for team
- Understanding Accounts Receivable and Payable
- Updating books of Accounts
- Liaising with bank in case of settlement issue
- Understanding of North American Market and UK (Lloyd/LIRMA/ILU) markets
- Advising clients on when and how to make a claim on their policy
- Ensuring timely settlement of claims.
- Received "Reward & Recognition" for best Team award for managing diverse process within the team and also best team player for overall performance.
Timeline
Operations Manager - Insurance
Marsh McLennan Global Services India Pvt.Ltd
11.2021 - Current
Operations Manager- Real Estate Accounting
Accenture Solutions Pvt Ltd
01.2012 - 03.2020
Assistant Manager
Zenta Pvt Ltd
01.2010 - 01.2011
Team Lead
Willis Computers Processing (I) Pvt
01.2001 - 01.2010
H.S.C - undefined
VKK College
03.1997 - 01.2017
SSC - undefined
B.E.S English High School
03.1995 - 01.1982
B.Com: Graduate -
Mumbai University
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