Sunil Nair

· Developed and implemented a comprehensive technology strategy that aligns with organizational goals, driving business growth and operational efficiency.

· Monitored emerging tech trends and innovations, identifying opportunities for integration that benefit the organization.

· Led technological transformations to enhance operational efficiency and foster a culture of innovation across teams.

· Guided the design, development, and deployment of scalable tech solutions that meet the organization’s evolving needs.

· Ensured the technology stack supports current operations and future growth, aligning with the company’s expansion strategies.

· Drove continuous improvement of existing products while spearheading the development of innovative tech solutions.

· Oversaw IT systems to ensure they effectively meet business demands and objectives.

· Implemented robust cybersecurity measures to protect IT systems and mitigate associated risks.

· Managed cloud infrastructure, data storage, and computing resources to optimize performance and cost-efficiency.

· Led engineering, IT, and product development teams, fostering a culture of excellence and collaboration.

· Recruited and trained skilled technical professionals, building a team capable of executing the organization’s tech vision.

· Promoted innovation and creativity within technical teams, ensuring they remain at the forefront of technological advancements.

· Collaborated closely with the CEO and executives to align technology and business strategies effectively.

· Simplified complex technical concepts for non-technical stakeholders, including investors and board members.

· Managed the technology budget, ensuring cost-effective investments that align with business growth and sustainability.

· Oversaw software architecture to ensure efficiency, scalability, and alignment with business objectives.

· Made critical decisions regarding software platforms, tools, and architecture, shaping the company’s technological direction.

· Encouraged the adoption of agile methodologies to enhance productivity and stimulate innovation within tech teams.

· Worked with marketing and sales teams to ensure technology solutions meet and exceed customer expectations.

· Utilized customer and market feedback to drive continuous improvement and innovation in tech offerings.

· Ensured compliance with relevant regulations and standards, including data privacy laws such as GDPR.

· Established governance frameworks for proper technology development and usage.

· Managed relationships with external technology vendors and service providers, negotiating contracts and ensuring service quality.

· Built strategic partnerships with tech companies to enhance the organization’s capabilities and offerings.

· Developed business continuity strategies to ensure resilience in the event of technical failures or cyber-attacks.

· Ensured high availability and minimal downtime of critical business systems, maintaining seamless operations.

• Delivered global infrastructure support, stakeholder and vendor management, resource coordination, budgeting, and project delivery
• Led the IT - Centre of Excellence unit, collaborated with stakeholders, managed vendor relationships, coordinated and led cross-functional teams, developed technology roadmaps, and ensured compliance with regulatory requirements and industry standards.

• Provided IT support to multiple AIG entities in India, represented Global Technology to the Business, collaborated with stakeholders, developed IT process roadmaps, managed project implementations, and ensured compliance with regulatory requirements and industry standards.

• Overseen IT operations at AON locations in Chennai and Bangalore, managed vendor relationships, procurement technology, engaged with global auditors on RFPs, coordinated and managed cross-functional teams, managed IT budgets, and ensured a secure and compliant IT environment.

• Managed server support teams, handled Level 2 and 3 incidents for NA and EMEA production environments, investigated and resolved complex server-related incidents, oversaw server hardware and operating system upgrades, and coordinated disaster recovery planning and execution.

• Managed server, backup, exchange, and WTS support teams, aligned IT infrastructure with business requirements, oversaw vendor relationships, led IT infrastructure projects, maintained disaster recovery plans, and implemented security measures.

• Worked across WTS, SMG, and PMG groups within GE IT teams, part of GE & Genpact separation.