Summary

Overview

Work History

Education

Skills

Accomplishments

Interests

Timeline

Disclaimer

Other Details

Sunil Narayan Pednekar

Head & Manager Of Cash / ReconTeam

Mumbai

Summary

To obtain a position with a dynamic organization that will allow me to utilize my education, interpersonal skills, and work experience.

Overview

years of professional experience

Language

Work History

Head & Manager of Cash / ReconTeam

FINDI - Transaction Solutions International

03.2025 - Current

Performance management of team members, presently accountable for monitoring & supervising a team of 5 people
Handling WLA (Indicash/ Franchisee ATMS)
Handling Franchise Takeover / First indent part
Handling CRA & Franchise account opening
Preparing Franchise agreements in Portal
Handling Franchise SD Refund part
Managing ICICI & Axis Account opening (TDS / KYC)
Managing the Fund vs admin gap related cases
Implementing necessary changes in daily cash prediction sheet for Indicash ATMs for maintaining the good CER efficiency.
Preparing Monthly/Weekly Cash out report for Indicash Banks.
Performed daily reconciliations of ATM withdrawals, deposits and adjustments to ensure integrity.
Facilitated accurate financial reporting through prompt resolution of reconciliation discrepancies.
Enforced operational controls by supervising team activities and ensuring compliance.
Escalated aging items in suspense and dispute accounts for timely resolution.
Reviewed reports for any failed postings and acted on anomalies swiftly.
Investigated transactional discrepancies, coordinating with IT and related departments for solution.
Handling Special Projects
Handling documentation part of new project Like IOCL
Coordination with Legal department for long pending cases.

Manager

Tata Communications Payment Solutions Ltd.

10.2010 - 03.2025

Performance management of team members, presently accountable for monitoring & supervising a team of 8 people
Handling WLA (Indicash/ Franchisee ATMS), prior handled various banks like SBI/AXIS/CBI and MOF portfolio.
Analysis on the revenue generation i.e., working towards finding the solution to reduce the number of CRA runs per atm.
Handling Franchise Takeover / First indent part
Handling CRA & Franchise account opening
Handling CRA/ Bank feasibility / Removal of down sites & Closure sites / CRA migration.
Preparing Franchise agreements in Portal
Handling Franchise SD Refund part
Updating Rent & EB & ATM wise details in Portal
Managing ICICI & Axis Account opening (TDS / KYC)
Managing the Cash in Transit Companies for efficient cash loadings.
Retaining customers by providing the best possible service in terms of immediate response to enquiries, quick execution of orders & by keeping the customer updated.
Solely accountable for maintaining KRA (Key Responsibilities Area) Report for team members on daily & monthly basis and liaison with top Management pertaining to same.
Instrumental in handling technical queries pertaining to ATMs and Cash replenishments for Banks & CIT .
Earlier Managed a team of 4 members for SBI/MOF ATMs-Monitoring.
Implementing necessary changes in daily cash prediction sheet for Indicash ATMs for maintaining the good CER efficiency.
Analyzing and forecasting the requirements of Cash in the ATM’s as per dispense pattern.
Conducting weekly review of team members for analyzing the performance and discussing the scope of improvement.
Resolving queries received from banks/client end within the specified TAT’s.
Preparing Monthly/Weekly Cash out report for Indicash Banks.
Addressing all issues, which are escalated through the call centre, for cash related concern Agencies & Cash Manager. These issues can be for cash low, or cash out.
Handling Special Projects
Inactive SD follow up till Cash live -Franchisee (NEW Project)
Closure / Down / Replacement ATMs cash removal
First Indent Part
Franchise Agreement
Refund & Deduction Part of Franchise ATMs
Account opening / Feasibility
Cash transit plan and execution.
Sponsor Bank Migration Activity for WLA (CRA / Franchise)
Preparing Indent Adherence MIS

Sr. Cash Management Executive

Euronet Services India Private Limited

04.2009 - 10.2010

Indenting & Monitoring – Citi Bank / Coorporation bank ATM’s.
Monitoring the cash orders for cash taken over ATMs daily and ensuring that Cash is replenished as planned to ensure no cash-out situations.
Informing to the relevant Agencies by making phone as well as sending the Cash indent in advance (as the case may be) in advance for a cash replenishment requirement ensure non-occurrence of out situations.
Instrumental in handling technical queries pertaining to ATMs and Cash replenishments for Banks & CIT
Addressing all issues, which are escalated through Prognosis system or through the call center, for cash-related concern Agencies & Cash Manager. These issues can be for cash low, or cash out.
Comparing C3R/OSR/VCB reports received from CRAs of various banks on daily basis with the data in PROGNOSIS to ensure the correctness of the report.
Preparing Monthly Cash Out reports

Customer Service Executive

TATA Teleservices (Maharashtra) ltd.

07.2007 - 01.2009

Handling day-to-day repair requests.
Handling complaints related to FWT & CDMA & Wired line, DSL & PRI.
Handling activity related to ESN change.
Handling complaints related to Feature, SMS, Switch, Network & Data (Internet).
Handling escalated complaints from MD’s office.
Co-ordination between field staff & back end for quick resolution of complaints.
Close looping with the customer for confirmation of problem resolution.
Handling Entire reports of STM Department.
Preparing Repeat complaints, Daily Frs report, Engineer productivity report, daily Ageing & Closing reports, Category wise report, Area wise SLA report.
Assisting the Team leader & Sr.Manager by providing them report.