Sunil Ojha
Real Estate Excutive
Bengaluru
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Shobha Developers
01.2025 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Executive Officer
Herbalife
07.2022 - 08.2024
- Inbound & outbound Calls & queries, having good exposure to B2B & B2C sales model.
- Payment collection, event qualification, product volume count & marketing plan based on client position.
- Troubleshooting and diagnosing issues, performing root cause analysis.
- Creating daily usage report and system monitoring report as daily bases.
- Professionally handling incoming requests from customers and ensuring resolution promptly and thoroughly within committed deadlines.
- Using Oracle & Cisco / automated information systems to analyze and troubleshoot the customers' current issues over phone, email and Chat as well.
- Resolving incidents and minimizing downtime in production environments.
Customer Support Executive
UDAAN
05.2021 - 06.2022
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Kept high average of performance evaluation over the period.
Education
Bachelor of Arts - Political Science
Utkal University
Bhubaneswar 04.2001 -
Skills
Customer service
Timeline
Customer Service Manager
Shobha Developers
01.2025 - Current
Customer Executive Officer
Herbalife
07.2022 - 08.2024
Customer Support Executive
UDAAN
05.2021 - 06.2022
Bachelor of Arts - Political Science
Utkal University
04.2001 -
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