Sunil Pandey
Mumbai
Summary
Results-driven HR professional with 5 years of experience in HR Operations and Learning & Development. Expertise in employee lifecycle management, HR systems, training administration, and process optimization. Committed to enhancing HR practices and fostering employee engagement to support organizational success.
Overview
1
1
Language
6
6
years of professional experience
Work History
HR Operations & Learning Associate
Accenture
Mumbai
12.2021 - Current
- Coordinated end-to-end learning and development programs across business units.
- Collaborated with business stakeholders to assess training needs and establish learning priorities.
- Managed training calendars, nominations, logistics, and communications for internal and external sessions.
- Monitored training attendance, feedback, and completion rates to enhance program effectiveness.
- Maintained comprehensive learning records and generated reports on training outcomes.
- Assisted in creating engaging learning content, presentations, and training materials.
- Oversaw induction and orientation programs for new employees to ensure smooth onboarding.
- Handled employee inquiries regarding HR policies, benefits, attendance, and payroll.
Customer Support Executive
Concentrix PVT. LTD.
Mumbai
09.2020 - 06.2021
- Arranged meetings between teachers and parents, facilitating conversion of trial classes into paid enrollments.
- Addressed inquiries from teachers and students across multiple communication channels, enhancing user satisfaction.
- Resolved technical and behavior-related issues to maintain seamless trial class experiences.
- Coordinated booking of trial class slots for students, ensuring optimal scheduling on White Hat Jr. platform.
Education
BBA - Marketing & HR
Anna Leela College of Commerce And Economics
Mumbai06-2021
MBA - Human Resources Management
Amity University
Mumbai06-2026
Skills
- Training coordination
- Learning management
- Content creation
- Data analysis
- Onboarding processes
- Customer relationship management
Languages
English
Proficient (C2)
C2
Timeline
HR Operations & Learning Associate
Accenture
12.2021 - Current
Customer Support Executive
Concentrix PVT. LTD.
09.2020 - 06.2021
BBA - Marketing & HR
Anna Leela College of Commerce And Economics
MBA - Human Resources Management
Amity University