Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

SUNIL PATEL

ILLINOIS

Summary

Skilled leader and problem-solver with several-year experience of overseeing work. Excellent maintenance and repair abilities demonstrated in and out settings. Resourceful in coordinating supplies and personnel to meet any need.

Overview

36
36
years of professional experience

Work History

Automobile Service Supervisor

PATEL AUTOMOBILES
BILIMORA
09.2004 - 05.2024
  • Ensured that all safety regulations were followed, maintained a safe working environment for employees, and enforced safety rules.
  • Implemented process improvements designed to streamline workflow throughout the service department.
  • Conducted periodic inspections of tools and equipment used in the shop area to verify proper functioning condition.
  • Supervised and monitored the performance of service technicians to ensure quality workmanship in accordance with company standards.
  • Provided training, coaching, guidance, and support to service technicians as needed.
  • Maintained up-to-date knowledge of automobile repair techniques and technology.
  • Monitored inventory levels of parts and supplies necessary to perform services on customer vehicles.
  • Coordinated with other departments within the organization to ensure timely delivery of services.
  • Tracked labor costs associated with vehicle repairs and identified areas for cost reduction initiatives.
  • Assisted customers with technical inquiries regarding their vehicles' maintenance and service needs.
  • Created detailed reports outlining completed jobs, estimated costs, required materials.
  • Worked closely with vendors to secure competitive pricing on parts and supplies.
  • Developed strategies to increase sales revenue by recommending additional services or products based on customer needs.
  • Analyzed customer feedback data to identify opportunities for improvement in customer satisfaction scores.
  • Oversaw scheduling of customer appointments, ensuring that service technicians had sufficient time allocated for each job assignment.
  • Implemented processes to improve customer satisfaction and retention.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Maintained records of work performed on each vehicle according to company guidelines.
  • Troubleshot electrical systems including wiring harnesses and relays.
  • Inspected vehicles to determine necessary repairs or safety issues.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
  • Inventoried stock, placed orders and verified receipt to keep supplies ready.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Conducted test drives before and after repair services.

MARKETING AND SUPPLY CHAIN

ASIAN AGRICO INDUSTRY
BILIMORA
06.1989 - 08.2004
  • Negotiated contracts with suppliers for better pricing and terms of service.
  • Reviewed purchase orders for accuracy prior to placing orders with vendors.
  • Maintained accurate records of inventory levels, costs and stock movements.
  • Tracked item availability from multiple sources including vendors, distribution centers and retail stores.
  • Collaborated with cross-functional teams within the organization such as purchasing, logistics and operations.
  • Managed supplier relationships to ensure timely delivery of materials.
  • Scheduled shipments from suppliers according to production needs.
  • Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
  • Increased profits related to supply chain operations plan and exceeded established goals.
  • Analyzed customer feedback to improve the quality of products and services.
  • Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Ensured that daily dispatch operations ran smoothly and efficiently.
  • Maintained accurate records of dispatched vehicles, drivers, routes.
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Established strong working relationships with external vendors to facilitate efficient delivery operations.
  • Investigated customer inquiries regarding delivery status or delays.

Workshop Supervisor

MIRA CYCLE
BILIMORA
01.1988 - 05.1989
  • Assisted with troubleshooting technical problems encountered during production processes.
  • Maintained records of inventory, production output, downtime.
  • Implemented continuous improvement initiatives to increase productivity and reduce costs.
  • Conducted regular training sessions on safety practices and quality assurance standards.
  • Organized team-building activities for staff members to promote collaboration.
  • Provided guidance and support to staff in the use of tools, equipment, and materials.
  • Recruited new staff members when necessary to meet operational requirements.
  • Managed workflow by adjusting staffing levels as needed according to customer demands.
  • Analyzed data from performance reports to identify areas for improvement.
  • Monitored cost control systems to ensure efficient utilization of resources.
  • Supervised daily operations of the workshop including scheduling and assigning tasks.
  • Inspected work areas for cleanliness and proper functioning of machines.
  • Performed maintenance checks on tools, machinery, vehicles and other equipment used in the workshop.
  • Directed preventive, corrective, and predictive maintenance activities.
  • Managed supply and labor costs closely in order to meet budget objectives.

Education

ITI - DRAFTMEN MECHANICAL

R K TECHNICIAL INSTITUTE
SUNAV
04-1986

High School Diploma -

D N HIGH SCHOOL
ANAND
04-1982

Skills

  • Strong leadership
  • Service Scheduling
  • Customer service expertise
  • Sales experience
  • Work order processing
  • Employee Training
  • Parts Ordering
  • Customer Relations
  • Vehicle Inspection
  • Dealership management
  • Quality Standards
  • Employee Retention
  • Scheduling abilities
  • Visual Inspection
  • Tools and Equipment Maintenance
  • Tool and Parts Inventory Oversight
  • Team Collaboration
  • Repair Requirements Determination
  • Skilled Maintenance and Repair
  • Decision-Making
  • Materials and Labor Costing
  • Problem-solving abilities
  • Time Management
  • Conflict Resolution

Affiliations

  • Campaigning schedule for after sales and service.
  • Providing Awareness about Product safety and working style knowledge.
  • Given chance to skill workers to enhance their ability.

Accomplishments

  • Best Spare Part Purchase and Inventers Management Award received from Maruti Suzuki Ltd.

Languages

Gujarati
First Language
Hindi
Upper Intermediate (B2)
B2
English
Beginner
A1

Timeline

Automobile Service Supervisor

PATEL AUTOMOBILES
09.2004 - 05.2024

MARKETING AND SUPPLY CHAIN

ASIAN AGRICO INDUSTRY
06.1989 - 08.2004

Workshop Supervisor

MIRA CYCLE
01.1988 - 05.1989

ITI - DRAFTMEN MECHANICAL

R K TECHNICIAL INSTITUTE

High School Diploma -

D N HIGH SCHOOL

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