SUNIL R
Retail Banking
Bengaluru Urban,Karnataka
Summary
Over 10 years of experience in Management, Business Development, Sales & Marketing. Currently associated with Kotak Mahindra Bank as Deputy Manager for Bangalore (Karnataka). A proactive leader & planner with expertise in strategic planning, market plan execution, account management, pre-sales efforts, competitor & market analysis & targeted marketing. A proven track record of increasing revenues, streamlining workflow and creating a teamwork environment to enhance productivity innovatively.
Experienced with building and sustaining strong client relationships. Utilizes effective communication and problem-solving skills to address client needs and ensure satisfaction. Track record of managing diverse portfolios and achieving client loyalty through strategic relationship management.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Platinum Relationship Manager
Kotak Mahindra Bank
Bengaluru Urban
08.2025 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Negotiated and closed complex deals with key clients, securing significant revenue streams.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
- Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
Branch Operations Head (MANAGER)
Axis Bank
03.2022 - 07.2025
- Kept organisation in compliance with regulations and internal requirements.
- Built successful business culture focused on performance optimisation and goal attainment.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Selected and mentored senior staff, creating successful leadership team.
- Analysed and determined courses of action to align operations and revenue performance with organisational goals.
- Evaluated departmental performance and developed improvements to key operations.
- Controlled expenses and allocated financial resources to reach budget goals.
- Tracked organizational performance against objectives and revamped strategies to better meet targets.
- Leveraged financial data and forecasts to set clear operating budgets.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Authorised use of teams and materials for specific departments and projects.
- Cultivated strong industry relationships to promote services and improve business operations.
- Established company targets based on previous performance and predicted forecasts.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Reported successes, failures and new plans to governing body to guide decision-making.
- Set ambitious expectations for operations and established pathways to accomplishing goals.
Deputy Manager
Kotak Mahindra Bank
10.2015 - 02.2022
- Manage the process from Operations and back support to Branch operations manager
- Verifying & processing the documents for Account opening & cross sell
- Analysis the financials and prepare for cross sell
- Coordinating with Branches, Internal Control & ensured adherence to process & regulatory compliances
- Identifying and organizing marketing activities and promos
- Cross sell of LI/GI/Gold/HL/BL/LAP products
- Responsible for resolving customer complaint and maintain a positive image to customer base
- Maintaining a warm, positive and friendly work environment and encourage teamwork
- Providing direction and support to teams for buildings capability to get sales growth
- Promote Business Loan Products & Cross selling of FD, HL, LAP, GI & LI
- Coordinating with operations channel, Internal Control & ensured adherence to regulatory & compliances
- Identifying and organizing marketing activities and promos
- Monitored daily performance of Service officer and recommended individual improvement course of action plan
- Maintaining a warm, positive and friendly work environment and encourage teamwork
- Consistently achieved business for the year as per the plan.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Set up business contracts, obtained signatures and processed paperwork.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Monitored staff performance and developed improvement plans.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Assistant Manager (Phone banking)
ING VYSYA BANK
06.2014 - 10.2015
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Helped less experienced staff manage daily assignments.
- Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
- Fostered strong rapport with prospective clients and stakeholders to aid negotiations.
- Scheduled weekly projects, anticipating timelines for milestones and completion dates.
Education
B.COM - Finance
SINDHI COLLEGE
PUC - PUC
SESHADRIPURAM COLLEGE
SSLC - SSLC
R T NAGAR PUBLIC SCHOOL
Skills
Recommendations for problem resolution
Relationship building
Customer relationships
Relationship management
Excellent communication
Client engagement
Relationship building and management
Customer service
Certification
IRDA certified
Accomplishments
- Recognised by management for behaviours, leading to increased .
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion .
Personal Information
BengaluruBengaluruKarnatakarth: 09/28/93Marital status: Married
Timeline
Platinum Relationship Manager
Kotak Mahindra Bank
08.2025 - Current
Branch Operations Head (MANAGER)
Axis Bank
03.2022 - 07.2025
Deputy Manager
Kotak Mahindra Bank
10.2015 - 02.2022
Assistant Manager (Phone banking)
ING VYSYA BANK
06.2014 - 10.2015
PUC - PUC
SESHADRIPURAM COLLEGE
SSLC - SSLC
R T NAGAR PUBLIC SCHOOL
B.COM - Finance
SINDHI COLLEGE