Sunil Robins

Operations Team Leader at AGS Health, india: expertly led a team of 40+ employees for 4years. managed multiple operations and ensured smooth and successful functioning of all process and clients.

• Offered training and support to keep team members motivated and working toward objectives.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Conducted regular performance reviews to assess individual team member progress.
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Maintained a positive work environment that promoted collaboration between team members.
• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
• Developed strategies for problem solving and conflict resolution among team members.
• Reviewed completed work to verify consistency, quality and conformance.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Created and distributed monthly, quarterly and annual reports to management regarding performance.
• Analyzed data from various sources to identify areas of improvement in the department's operations.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Fostered positive employee relationships through communication, training, and development coaching.
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
• Analyzed key performance indicators to identify effective strategies.
• Implemented changes in response to changing business needs or customer demands.
• Facilitated communication between cross-functional teams within the organization.
• Implemented strategies to take advantage of new opportunities.
• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Maintained positive working relationship with fellow staff and management.
• Monitored operations and reviewed records and metrics to understand company performance.
• Completed daily quality assurance duties to provide feedback for improvements.
• Created training materials and conducted group trainings on new processes or procedures.
• Assigned projects and distributed tasks to team members as per area of expertise.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
• Organized client meetings to provide project updates.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Completed day-to-day duties accurately and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
• Recognized by management for providing exceptional customer service.
• Maintained updated knowledge through continuing education and advanced training.

Team Coordinator at Availity INC, India: I was responsible for overseeing the day-to-day operations and coordinative with the team in achieving the deliverables. I successfully managed a wide range of tasks and maintain 100% success ratio for most of the clients. my key responsibilities includes:

• Verified adequate and proper training for technicians on how to safely use processing equipment.
• Collaborated with team members to complete demanding projects under tight deadlines.
• Delegated daily tasks to team members to optimize group productivity.
• Reviewed completed work to verify consistency, quality and conformance.
• Reviewed timesheets to ensure accuracy of hours worked by each team member.
• Met with team prior to each shift to deliver updates on scheduling and production and answer questions from employees.
• Performed quality checks on products and documented discrepancies.
• Provided administrative support for the team, such as creating presentations, taking notes during meetings, preparing agendas and maintaining records of key decisions.
• Analyzed project data to identify areas of improvement in team processes.
• Created and distributed monthly, quarterly and annual reports to management regarding performance.
• Created weekly reports on team performance metrics and distributed them to stakeholders.
• Organized and scheduled team meetings, conference calls and video conferences.
• Completed day-to-day duties accurately and efficiently.