Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Sunil S

Sunil S

Technical support engineer
Bengaluru

Summary

Highly skilled Office Administrator with a strong background in administrative work and office support. Utilizes excellent communication skills to effectively interact with staff members and employees. Committed to creating productive office environments that foster optimal workflow and success. Demonstrates the ability to support and promote office stability and growth. A versatile Support Specialist proficient in handling data, technical issues, and personnel support tasks in a distributed environment. Self-motivated and attentive with exceptional interpersonal and problem-solving abilities. Brings 2 years of experience as a Technical Support Engineer.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

SW/App/Cloud Tech Support Analyst

Accenture
08.2022 - Current
  • Providing support: Acting as the interface between clients and systems or applications, and providing ongoing support
  • Defining and resolving issues: Accurately defining client issues and designing resolutions based on product knowledge
  • Managing service desk operations: Handling service desk voice support and ensuring system performance
  • Communicating with clients: Using exceptional communication skills to respond to incidents reported by clients
  • Collaborating with teams: Working with cross-functional teams
  • Troubleshooting issues: Identifying, investigating, and diagnosing technical issues, such as password resets, account unlocks, and hardware and software issues.

Education

B.C.A -

Bangalore University
06.2018 - 05.2021

Skills

Communication Skills

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Timeline

SW/App/Cloud Tech Support Analyst

Accenture
08.2022 - Current

B.C.A -

Bangalore University
06.2018 - 05.2021
Sunil STechnical support engineer