SUNIL SABALE
Nagpur
Summary
Dynamic aviation professional with extensive experience in operations and staff management, notably at STAR AIR and Qatar Airways. Excelled in enhancing station performance, supervising personnel, and elevating customer relations. Proven track record in staff training and development, ensuring safety and efficiency across multiple stations.
Overview
19
19
years of professional experience
Work History
Regional Manager
STAR AIR
NAG
04.2022 - Current
- Launch and Station Setup: HYD, NAG, LKO, and JRG.
- Complete administrative responsibility for Security, Engineering, and Airport Services teams at NAG Station.
- Overseeing operations across 11 stations, including base stations HYD and IXG.
- Stations that come under Region 2 in Star Air Networks are NAG, BOM, STV, AMD, BHJ, KQH, JAI, LKO, JRG, and the upcoming RPR.
- Monitored station performance, managed manpower requirements, and ensured compliance with agreements and training needs.
- Handling passenger feedback effectively and managing staff performance, including appraisals and timely promotions.
Airport Manager
STAR AIR
HYD
08.2021 - 01.2022
- Provided leadership guidance and direction for a team of aviation professionals working at the airport.
- Resolved conflicts between customers or staff members pertaining to air travel arrangements or complaints about service levels.
- Facilitated communication between representatives, ground crews, pilots, passengers and other stakeholders involved in air travel activities.
- Ensured all staff members adhere to established safety standards in accordance with company policy and procedures.
- Coordinate to ensure on-time departures and arrivals.
Airport Services Duty Officer
Qatar Airways
NAG
01.2016 - 01.2021
- Manage and Supervise Team
- Deputize Airport Services Manager
- Maintain close co-ordination & Attends meetings with local Airport operator, Immigration and Customs
- Responsible in ensuring a safe and on time performance of QR operations, Excess Baggage revenue targets (EBT), Mishandled baggage, Customer Service-complaints Compliments/5star KPI/Budget
- Support and provide solution for disrupted passengers
- Communicate effectively with inter dept
- In QR as well as GHA
- Regular briefing to all staff on read and sign and ensuring compliance
DCS Support
Qatar Airways
DOHA
01.2013 - 01.2016
- Providing support to all QR network on DCS (ALTEA CM) related issues, queries
- Assisting outstation during outages like complete system outage
- Assisting during SITA outages (APP/AQQ) and AMADEUS outages
- Inform and update stations on new updates and enhancements in DCS system
- Issuing sine-in codes for ALTEA CM/FM for whole QR network
- Issuing sine-in for QR in-house developed application Q-home
- Escalate and resolved issues related to Q-Home
Snr. Customer Service Agent
Qatar Airways
DOHA
01.2008 - 01.2013
- Monitor all departures, Flight editing, Staff on-loading, actions upgrade, on-load standby revenue passengers, Monitor and update catering, changing of A/C configuration, monitor payload
- Worked at check-in counters, transfer desk and boarding gates as well
- Worked on Staff check-in counters dedicated only for staff passengers
Traffic Assistant
Taurus Aviation Services
Nagpur
01.2006 - 01.2008
Customer Services Agent
Taurus Aviation Services
Tiruchirappalli
01.2006 - 05.2006
- Worked at check-in counters, transfer desk and boarding gates for Air India express
- Handled preflight and post flight work
- Performed functions in departures and arrivals for immigration and customs
- Crew handling for Air India express at Tiruchirappalli Airport
Education
Certificate - Maharashtra state certificate in information technology (MS-CIT)
01.2006
Diploma - hotel management and catering technology
Tuli College of Hotel Management
Nagpur01.2005
Skills
- operations
- Goals and performance
- Customer relations
- Staff supervision
- Personnel monitoring
- Staff management
- Staff training and development
- Human resources management
Personal Information
- Passport Number: F5703092
- Date of Birth: 09/03/82
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Regional Manager
STAR AIR
04.2022 - Current
Airport Manager
STAR AIR
08.2021 - 01.2022
Airport Services Duty Officer
Qatar Airways
01.2016 - 01.2021
DCS Support
Qatar Airways
01.2013 - 01.2016
Snr. Customer Service Agent
Qatar Airways
01.2008 - 01.2013
Traffic Assistant
Taurus Aviation Services
01.2006 - 01.2008
Customer Services Agent
Taurus Aviation Services
01.2006 - 05.2006
Certificate - Maharashtra state certificate in information technology (MS-CIT)
Diploma - hotel management and catering technology
Tuli College of Hotel Management
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