SUNIL SAMANTRAY
Senior Technical Consultant - Power Platform I D365 CE I .NET
Mumbai
Summary
Dynamic and results-driven professional with over 14 years of total experience, including more than 10 years of specialized expertise in Microsoft Dynamics 365 CRM and Power Platform. Proven track record in managing and delivering successful CRM projects, including support projects, ensuring high-quality service, and maintaining robust client relationships. Certified as a Microsoft Certified Technical Consultant in Dynamics CRM, Power Platform, and Azure Platform. Fine analytical and problem-solving skills, along with a motivated attitude to work in both offshore and onsite locations. Highly skilled in troubleshooting, system configuration, and providing end-user training. Committed to leveraging deep technical knowledge and strategic insights to drive business growth and achieve project objectives.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
Senior Technical Consultant
Duncan And Ross Management Consultancies
09.2023 - Current
- Identified areas of improvement for the client's technology systems, proposing innovative solutions that enhanced overall functionality.
- Led troubleshooting efforts for complex technical problems while maintaining a focus on client satisfaction throughout resolution processes.
- Utilized support ticketing tools such as Azure DevOps to manage and resolve issues efficiently
- Collaborated with cross-functional teams, ensuring timely project completion and client satisfaction.
- Build strong rapport with stakeholders by consistently addressing concerns and providing regular progress updates on projects.
- Provided expert guidance on technology integration, leading to increased productivity for client's businesses.
- Implemented customized solutions, resulting in improved system efficiency and client satisfaction.
- Contributed to knowledge sharing among colleagues by conducting workshops and creating instructional materials related to specialized expertise.
Senior Technical Consultant
Brennan IT
8 2022 - 08.2023
- Recommended technology upgrades to improve client security.
- Assessed business requirements to create focused solutions.
- Researched and adopted new technologies to add value to existing offerings. Enhanced and reconstructed computer systems to increase efficiency.
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshooting incidents reported by end-users helps schedule system changes and identify permanent solutions.
- Provided technical support and troubleshooting for Dynamics CRM users. Resolved CRM-related issues, ensuring minimal downtime and disruption.
- Conducted root cause analysis and implemented solutions to prevent recurrence. Managed and maintained CRM system performance and security.
- Utilized support ticketing tools such as Zendesk, Azure DevOps, SNOW, and Jira Service Management to manage and resolve issues efficiently.
- Educated stakeholders on data protection tactics to reduce breaches.
Senior Consultant or Tech Lead
Atos Syntel Pvt. Ltd
1 2021 - 8 2022
- Managed and maintained Microsoft Dynamics 365 CRM systems, ensuring optimal performance and reliability.
- Analyzed problematic areas to provide recommendations and solutions.
- Monitored technology use and program functionality, updating programs and making changes to enhance output. Developed custom solutions based upon the client's strict requirements.
- Provided expert support to end-users, resolving technical issues promptly and effectively.
- Conducted training sessions for new users and ongoing training for existing users to maximize CRM utilization.
- Implementing Sales and Service module and Integration with other 3rd Party Systems.
- CRM development, customization and configuration using server and client-side extensions Analysis, Design and Development of custom components, Data integration between Oracle based Billing System and other Web applications using Power Automate.
- Data Migration from legacy CRM, Dynamics 365 using Kingsway Soft and Console Application.
- Ensured data integrity and accuracy through regular audits and data cleansing activities. Managed data imports, exports, and migrations with minimal disruption to business operations.
- Coordinated deployments of new software, feature updates and fixes.
Project Lead
C Centric Solution Pvt. Ltd. (A Subsidiary of EY)
10.2018 - 01.2021
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Met with manager weekly to provide detailed project report and milestone updates.
- Partnered with project team members and 3rd party vendors to identify and quickly address problems involving integration.
- Implemented Dynamics CRM 9.1 integration with Indigenous Mobile app and Implementation of Sales and Service module for Asset management companies
- Updated customers and senior leaders on progress and roadblocks.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
Business & Integration Arch Specialist
Accenture Solutions Pvt. Ltd
03.2018 - 10.2018
- Improved business prospects by unearthing root causes of recurring issues and developed impactful solutions
- Key Role to automate deployment process of Dynamics 365 CRM solutions using Azure Power DevOps tools for CI/CD pipeline
- Understand core objects from Salesforce and create or replicate components in Dynamics 365
- To check all components like discrepancies on Code Build, Static or Master data migration in correct format and other issue related to Pre and Post deployment of solutions from Source
- Performed gap analysis to identify areas of improvement.
Technical Lead
Kalpavruksh Systems Ltd
11.2014 - 03.2018
- Investigated system issues and implemented resolutions to reduce downtime. Evaluated and adopted new technologies to address changing industry needs.
- Development of PSA integration with Dynamics 365 using console application
- FGA insurance domain work includes all CRM customizations and developments, Power Automate Flows, CDS, and WCF NAV integration with CRM
- Stretton is property business that mostly works on invoicing part CRM to Sage and Sage to CRM. Used SSIS integrations that send data to Sage and Console application, which gets data to CRM
- Provided technical support and troubleshooting for Dynamics CRM users. Resolved CRM-related issues, ensuring minimal downtime and disruption.
- Utilized support ticketing tools such as Zendesk, VSTS and Jira Service Management to manage and resolve issues efficiently
Software Developer
Matrix 3D InfoTech Pvt. Ltd
01.2012 - 06.2012
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Designed reusable and reliable code for use within distributed environments.
- Analyzing, Designing & developing the system based on the requirement, coordinate and supervise the development of software systems to form a basis for the solution of information processing problems
- Worked closely with other team members to identify and remove software bugs
- Developed new, efficient and well-tested code for variety of different software projects.
Education
Master of International Business - Information Technology
URAL Federal University
Russia 04.2017 - 03.2019
Bachelors of Computer Applications - Information Technology Using .NET
Tilak Maharashtra University
Pune 03.2008 - 02.2011
High School Diploma -
Vikas Night College
Mumbai 04.2007 - 03.2008
Skills
Azure Function
Certification
PL 400 - Microsoft Certified Power Platform Developer
Timeline
Senior Technical Consultant
Duncan And Ross Management Consultancies
09.2023 - Current
PL 400 - Microsoft Certified Power Platform Developer
07-2023
PL 200 - Microsoft Certified Power Platform Functional Consultant
09-2022
Project Lead
C Centric Solution Pvt. Ltd. (A Subsidiary of EY)
10.2018 - 01.2021
Business & Integration Arch Specialist
Accenture Solutions Pvt. Ltd
03.2018 - 10.2018
MB2 716 - Microsoft Certified Professional
01-2018
Master of International Business - Information Technology
URAL Federal University
04.2017 - 03.2019
MB2 712 - Microsoft Specialist: Microsoft Dynamics CRM 2016 Customization and Configuration
01-2017
Technical Lead
Kalpavruksh Systems Ltd
11.2014 - 03.2018
Software Developer
Matrix 3D InfoTech Pvt. Ltd
01.2012 - 06.2012
Bachelors of Computer Applications - Information Technology Using .NET
Tilak Maharashtra University
03.2008 - 02.2011
High School Diploma -
Vikas Night College
04.2007 - 03.2008
Senior Technical Consultant
Brennan IT
8 2022 - 08.2023
Senior Consultant or Tech Lead
Atos Syntel Pvt. Ltd
1 2021 - 8 2022
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