SUNIL SAMANTRAY
Technical Group Manager (Power Platform)
Navi Mumbai,Maharashtra
Summary
Dynamics 365 and Power Platform architect – spent the last decade architecting CRM and Power Platform solutions, surviving contact with production plugin architecture, Dataverse security models, and integration patterns throughout Sales and Service. Currently running CRM delivery for a 6-8 team org at WNS while piloting Copilot Studio and agentic automation patterns to extend existing RPA work towards AI-assisted workflows. Certified PL-200 and PL-400.
Overview
16
16
years of professional experience
4
4
Certificates
4
4
Languages
Work History
Group Manager or Solution Architect
WNS Global Services
08.2024 - Current
- Directed end-to-end delivery of Microsoft Dynamics 365 Customer Engagement (D365 CE) solutions , delivery spanning Dataverse extensions, plugins, JavaScript UX, Power Automate/Logic Apps integrations, and data migration waves with cutover runbook.
- Championed service excellence through the design and governance of SLAs/OLAs, proactive monitoring, and robust incident, problem, and change management processes — reinforced by regular service reviews and root cause analysis (RCA) frameworks.
- Led multiple Scrum teams (6–8) across D365 CE Sales and Service modules , facilitating sprint planning, daily scrums, reviews, and retrospectives; improved sprint goal attainment and predictability with outcome‑focused backlogs and DoD/DoR alignment.
- Removed systemic impediments by standardizing release trains and capacity planning ; cut release lead time via CI/CD, branching, and test automation gates integrated in Azure DevOps.
- Led people development initiatives , including coaching, competency mapping, goal setting, 1:1 sessions, performance reviews, and succession planning, ensuring sustainable capability growth and high-performing delivery teams.
Senior Technical Consultant
Duncan And Ross Management Consultancies
09.2023 - 08.2024
- Optimized client technology systems by identifying areas for improvement and implementing innovative, customized solutions that enhanced performance, efficiency, and overall user satisfaction.
- Led complex troubleshooting and resolution efforts , utilizing tools such as Azure DevOps to manage support tickets, track progress, and ensure timely, high-quality issue resolution.
- Collaborated with cross-functional teams and stakeholders to deliver projects on schedule, foster strong client relationships, and maintain clear communication through regular updates and proactive issue management.
- Provided strategic guidance on technology integration and process improvement , resulting in measurable gains in productivity and system reliability for client organizations.
- Championed knowledge sharing and continuous improvement by conducting workshops, creating instructional materials, and streamlining project workflows to reduce turnaround times and enhance service delivery.
Senior Technical Consultant
Brennan IT
8 2022 - 08.2023
- Drove technology modernization initiatives by assessing business requirements, recommending targeted upgrades, and implementing advanced security measures to strengthen client environments and enhance overall system efficiency.
- Researched, evaluated, and integrated emerging technologies to optimize existing solutions, improve operational performance, and deliver measurable value across key business functions.
- Collaborated with senior leadership to define IT strategies, streamline processes, and align technology initiatives with organizational goals.
- Provided expert technical support and issue resolution for Microsoft Dynamics CRM users, including troubleshooting incidents, performing root cause analyses, and implementing preventative measures to ensure minimal downtime and sustained system reliability.
- Maintained and optimized CRM system performance and security , leveraging enterprise tools such as Zendesk , Azure DevOps , ServiceNow (SNOW) , and Jira Service Management to track, prioritize, and resolve support requests efficiently.
- Promoted a culture of data protection and compliance by educating stakeholders on cybersecurity best practices and proactive measures to reduce the risk of data breaches.
Senior Consultant or Tech Lead
Atos Syntel Pvt. Ltd
1 2021 - 8 2022
- System Management & Optimization: Administered and maintained Microsoft Dynamics 365 CRM environments, ensuring peak performance, reliability, and alignment with evolving business needs.
- Solution Design & Customization: Designed and developed tailored CRM solutions using server- and client-side extensions, integrating Sales and Service modules with third-party and Oracle-based systems through Power Automate.
- Data Management & Migration: Led end-to-end data migration from legacy systems to Dynamics 365 using KingswaySoft and custom console applications, ensuring accuracy, integrity, and minimal business disruption.
- Process Improvement & User Enablement: Enhanced CRM functionality through audits, performance monitoring, and continuous optimization; delivered user training and expert support to drive adoption and efficiency.
- Deployment & Governance: Coordinated system updates, feature deployments, and issue resolutions in collaboration with cross-functional teams to maintain stable, high-quality CRM operations.
Project Lead
C Centric Solution Pvt. Ltd. (A Subsidiary of EY)
10.2018 - 01.2021
- Led end-to-end project delivery — planned, executed, and controlled multiple initiatives to ensure full compliance with contractual, technical, and quality requirements while maintaining alignment with organizational goals.
- Drove cross-functional collaboration and stakeholder communication — partnered with internal teams, third-party vendors, and senior leadership to resolve integration challenges, deliver milestone updates, and ensure transparency in progress and risk management.
- Implemented and optimized Dynamics CRM 9.1 solutions — oversaw integration with an Indigenous Mobile App and deployment of Sales and Service modules for asset management firms, while mentoring junior team members and managing cost, estimates, and resource allocation.
Education
Master of International Business - Information Technology
URAL Federal University
Russia 04.2017 - 03.2019
Bachelors of Computer Applications - Information Technology Using .NET
Tilak Maharashtra University
Pune 03.2008 - 02.2011
High School Diploma -
Vikas Night College
Mumbai 04.2007 - 03.2008
Skills
Power platform (Model-driven Apps, Canvas apps, Power Automate)
Dynamics 365 CE, Dataverse, XRM Tools
UI Automation using Power Automate Desktop
Copilot Studio & Agentic Automation (pilot-stage)
Solution architecture
C#, SQL, JavaScript, Plugin Development
Requirements gathering
SSIS, KingswaySoft
Azure DevOps, CI/CD, Data migration
Root cause analysis, Incident management, Change management, Release management
Certification
PL 400 - Microsoft Certified Power Platform Developer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Group Manager or Solution Architect
WNS Global Services
08.2024 - Current
Senior Technical Consultant
Duncan And Ross Management Consultancies
09.2023 - 08.2024
PL 400 - Microsoft Certified Power Platform Developer
07-2023
PL 200 - Microsoft Certified Power Platform Functional Consultant
09-2022
Project Lead
C Centric Solution Pvt. Ltd. (A Subsidiary of EY)
10.2018 - 01.2021
MB2 716 - Microsoft Certified Professional
01-2018
MB2 712 - Microsoft Specialist: Microsoft Dynamics CRM 2016 Customization and Configuration
01-2017
Master of International Business - Information Technology
URAL Federal University
04.2017 - 03.2019
Bachelors of Computer Applications - Information Technology Using .NET
Tilak Maharashtra University
03.2008 - 02.2011
High School Diploma -
Vikas Night College
04.2007 - 03.2008
Senior Technical Consultant
Brennan IT
8 2022 - 08.2023
Senior Consultant or Tech Lead
Atos Syntel Pvt. Ltd
1 2021 - 8 2022
Languages
English
Hindi
Marathi
Oriya