Sunil Shetty

• Led 40-member team overseeing Sales & Operations.
• Directed strategy, business development, driving digital transformation for customers, ensuring profitability and continuous improvement.
• Devised and implemented long-term growth strategies to maximize ROI for product portfolios.
• Identified Opportunities through product conceptualization, market validation and new revenue proposition.
• Established strong customer loyalty and experience, coordinating delivery to ensure successful Outcomes.
• Led key account management for strategic accounts, focusing on customer retention and satisfaction.
• Devised and implemented long-term growth strategies to maximize ROI for product portfolios.
• Supervised accounts and met targets relating to revenue growth, profit margin, and customer acquisition.

Highlights

• Attained 123% of Annual sales of in FY 23 with 100% YoY and 110% growth in FY 24.
• Led the organisation towards ISO 9001:2015 certification; successfully maintained through effective internal audit function.
• Drove implementation of RTU (refurbishing & selling assets thereby generating INR 1 Crore annual revenue)
• Designed, negotiated contracts, finalized vendors for implementing Supply chain systems & Customer service desk for customers.
• Conceptualized, designed, forged partnerships devised pricing, sales, streamlined implementation process & implemented over 500 KW roof top Solar, contributing to a 10% increase in customer referrals & business growth.

• Managed IT services delivery, business continuity planning, and disaster recovery
• Received appreciation letter from Country manager for providing excellent support to business during the 2009 Mumbai Terrorist attack.
• Led BCP activity during the infrastructure collapse at Mumbai Data Center in 2010 and restoration
• Led Lotus Notes support & later migration to MS Exchange for India Users with 0% downtime.
• Supported core banking applications and End User Computing to ensure 99% uptime of services

• Executed projects of entire IT implementation for 500-seater New Office setups
• Led the IT service & support for entire GE (General Electric) business based in Mumbai.
• Team Lead for providing IT services to corporate office of Intel Mumbai
• Team Lead for IT services at Mastek, Mumbai
• Implementation of L2 Network switches at Tata Interactive systems.
• Implementation of NetApp Network Attached Storage (NAS)