Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Languages
Personal Information
Timeline
Generic

Sunil Singh Rawat

Dombivali East

Summary

Dynamic Senior Sales Associate at Lodha Group with a proven track record in client engagement and negotiation. Leveraging strong analytical skills and excellent communication, I consistently delivered tailored solutions that enhanced client satisfaction and achieved sales targets. Recognized for mentoring teams and driving quality improvements in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Customer Care Representative

TCS
Mumbai
06.2024 - Current
  • Handle queries from UK-based customers, and financial advisors through live chat and email support.
  • Escalate complex or unresolved concerns to appropriate internal teams via structured email communications.
  • Raise complaints on behalf of customers, ensuring accurate documentation, and timely follow-up.
  • Specialize in UK pension processing, with a strong understanding of financial regulations and client confidentiality.
  • Work efficiently in a dynamic, fast-paced environment, requiring adaptability and attention to detail.
  • Prepare and publish market-specific reports for TCS senior management, supporting decision-making and performance tracking.
  • Conduct audits of Secure Message (SM) cases to ensure quality and compliance, and share audit findings with the relevant market via formal email communication.

Senior Sales Associate

Lodha Group
01.2024 - 06.2025
  • Acted as the primary point of contact for corporate clients including Sketchers, Flyjac, Schlumberger, and others managing all leasing and sales inquiries and requirements.
  • Collaborated with internal teams to customize leasing and sales proposals to meet the specific requirements of corporate clients, ensuring alignment with their business objectives.
  • Provided personalized customer service and support throughout the leasing and sales process, addressing any inquiries or concerns promptly and professionally.
  • Successfully managed leasing and sales activities for residential and commercial properties at two prominent Lodha projects, Palava and Crown.
  • Negotiated selling and leasing rates, and other contractual agreements with corporate clients, ensuring mutually beneficial arrangements for both parties.
  • Generated regular reports and updates for corporate clients, keeping them informed about leasing and sales activity, occupancy rates, and market trends.

Policy Analyst

Accenture Solutions Private Limited
10.2018 - 12.2023
  • Worked as a support and assisted multiple teams, work closely with supervisor and conducted training and session for the team.
  • Assist teams with their daily tasks and operations and Track the billing for the team on a weekly and monthly basis.
  • Handle the team in the absence of the Team Leader like conducting PKT, MyTE completion, and sending SOD and EOD reports.
  • Worked as support and assisted multiple teams, work closely with supervisor and conducted training and session for the team.
  • Attend weekly calls with the client along with Quality Analysts from different countries.
  • Cascading market insights to team and publishing team reports.
  • Having brainstorming sessions with associates during guidelines update meetings, error calibration sessions, and any other process-related team gatherings to discuss a subject.
  • Mentor for Focused group people and made sure improvement in quality.
  • Conducting assessments of the team to understand the level of knowledge and track the progression also helps the team gain knowledge about the policy.
  • Helping supervisor in quality improvement plans, policy refresher and action plan for the team and individual.
  • Conduct calibration calls in the Team and provide error feedback to the team.
  • Assist multiple teams, worked closely with supervisor, cleared policy-related doubts, provided support, and conducted training and sessions for the team.
  • Selected as a market policy POC for Mumbai India.
  • Nominated for Client FGD's and has received appreciation for good work.
  • Received two global Accenture award (Encore award).
  • Won RNR awards for top performance.

Customer Service Executive

Wipro Limited
05.2017 - 07.2018
  • Worked as customer service executive.
  • Handle customer complaints and provide alternative and solutions to ensure resolution of complaints.
  • Solve customer problem and ensure that customer is satisfied.
  • Handle escalation calls and provide support to team members.
  • Ensure quality on calls and meet as per the service level agreements and ensuring an error free call flow as per the requirements.
  • To provide the adequate services at the required time.
  • Make complaint related to network and share complaint to network team.
  • To resolve customers query in the first call.

Education

B.COM -

SM Shetty
Powai
03-2015

Skills

  • Creative
  • Innovative
  • Mentor
  • Knowledge Matter Expertise
  • Process Knowledge
  • Development Skills
  • Excellent Communication
  • Interpersonal Skills
  • Strong Analytical Mind-set
  • Result Oriented
  • Timely Delivery
  • Positive Approach
  • Confident
  • Determined
  • Resourceful
  • Multitasking

Accomplishments

  • Selected as a market policy POC for Mumbai India.
  • Nominated for Client FGD's and has received appreciation for good work.

Disclaimer

I hereby declare that the information given above are true to the best of my knowledge and if I am given an opportunity to work in your esteemed organization. I would discharge my duties to the best of my abilities with utmost concern and sincerity.

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 03/02/97
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Timeline

Customer Care Representative

TCS
06.2024 - Current

Senior Sales Associate

Lodha Group
01.2024 - 06.2025

Policy Analyst

Accenture Solutions Private Limited
10.2018 - 12.2023

Customer Service Executive

Wipro Limited
05.2017 - 07.2018

B.COM -

SM Shetty

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