Sunil Verma
Uttam Nagar
Summary
Results-driven Floor Manager with over 7 years of experience in retail operations, recognized for successfully leading teams to enhance sales and customer service. Proven track record in managing daily store activities, optimizing inventory, and executing performance improvement strategies. Dedicated to fostering a positive shopping environment while consistently exceeding customer satisfaction targets.
Overview
22
22
years of professional experience
Work History
Floor Manager
Chunmun Stores
05.2022 - Current
- Floor Manager
- Supervise a team of sales associates, ensuring exceptional customer service and adherence to store policies.
- Monitor daily sales targets and ensure team goals are met by motivating and mentoring staff.
- Handle customer inquiries, complaints, and concerns, ensuring a high level of satisfaction and problem resolution.
- Oversee inventory management, including stock replenishment, returns, and transfers.
- Organize product displays and ensure visual merchandising aligns with company standards.
- Collaborate with the store manager to implement promotions, sales strategies, and seasonal events.
Supervisor & Floor Manager
Goyal son's
01.2020 - 04.2022
- Supervisor & Floor Manager
- Managed the salespeople, sales, customers, and inventories.
- Provided outstanding customer service, leading to a increase in customer satisfaction ratings.
- Assisted customers with product selection, making recommendations based on needs and preferences.
Supervisor & Room Service Attendant
City Stay Noida
11.2018 - 01.2020
- Delivered room service orders to guests in a professional and timely manner, ensuring satisfaction with food quality, temperature, and presentation.
- Assisted guests with menu inquiries, making recommendations based on their preferences.
- Ensured that rooms were left in a clean and organized state after service.
- Maintained a clean and organized service area, adhering to hotel standards of cleanliness and safety.
Room Attendant & Service Supervisor
The Grand Vasant Kunj
10.2015 - 10.2018
- Ensure room service orders are processed efficiently, with attention to detail, and meet guest expectations for presentation, quality, and timeliness.
- Handle guest inquiries, complaints, and special requests to ensure satisfaction and enhance the overall guest experience.
- Coordinate with kitchen staff to ensure the timely preparation and delivery of orders, maintaining a strong focus on food safety and quality.
- Monitor and maintain inventory levels for food, beverages, and equipment to prevent shortages and ensure cost control.
- Oversee daily operations, including staffing schedules, payroll, and ensuring compliance with health and safety regulations.
- Supervise and train a team of room service attendants and servers to deliver high-quality, timely service to hotel guests.
Tailor & Dapers Shop
01.2003 - 06.2015
- Managed a tailoring and drapery business.
- Managed the whole shop, starting from buying materials, accounts, purchases, and customers.
Education
BA -
Delhi University
12th -
NP Boys Senior Secondary School
10th -
NP Boys Senior Secondary School
Skills
- Sales & Marketing
- Sales Management
- Customer Relationship Management (CRM)
- Team Leadership & Training
- Inventory Control
- Store Operations & Merchandising
- Conflict Resolution
- Staff Scheduling
- Budget Management
- Problem-Solving & Decision Making
- Excellent Communication & Interpersonal Skills
- Time Management & Multitasking
- Adaptability
- Self-motivation
- Teamwork
- Hardworking
- Result-oriented
Languages
- English
- Hindi
Personal Information
- Date of Birth: 08/04/71
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the above information is correct and accurate.
Timeline
Floor Manager
Chunmun Stores
05.2022 - Current
Supervisor & Floor Manager
Goyal son's
01.2020 - 04.2022
Supervisor & Room Service Attendant
City Stay Noida
11.2018 - 01.2020
Room Attendant & Service Supervisor
The Grand Vasant Kunj
10.2015 - 10.2018
Tailor & Dapers Shop
01.2003 - 06.2015
BA -
Delhi University
12th -
NP Boys Senior Secondary School
10th -
NP Boys Senior Secondary School
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