Sunil Verma
Hyderabad
Summary
Dynamic IT Senior Manager with 16 years at HCLTECH, excelling in network project management and ITIL processes. Achieved enhanced incident recovery through effective communication and standardized automation, ensuring high system availability. Proven problem solver and leader, driving operational excellence and team collaboration in complex IT environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Senior Manager
HCLTECH
HYDERABAD
06.2018 - Current
- Drove infrastructure efficiency through 16 years of specialized network project management and End user computing Support.
- Standardized automated processes to increase system availability.
- Enhanced incident recovery by documenting resolution procedures for rapid access.
- Managed incident triage coordination with application teams and service providers.
- Resolved technical issues by ensuring effective communication between teams.
- Maintained stable operations by supporting ITIL processes.
Senior IT Systems Administrator
MICROLAND
Gurgaon
07.2013 - 06.2018
- Planned, tested and supported high-availability infrastructures.
- Trained junior staff on systems administration best practices and tools.
- Led team meetings to discuss project updates and operational challenges.
- Coordinated with vendors for procurement of IT equipment and services.
Senior IT Systems Administrator
Team Lease Pvt. LTD
CHANDIGARH
10.2011 - 06.2013
- Executed system upgrades and installations across diverse IT environments to enhance operational capabilities.
- Partnered with teams to enhance network performance and reliability, contributing to seamless IT operations.
Customer Support Specialist
AFORESERVE.COM LTD
AMABALA
11.2009 - 12.2010
- Assigned to Punjab National Bank project in Ambala Circle office as Customer Service Specialist
Network Engineer
Airtel Bhatri Limited
SHIMLA
06.2006 - 12.2008
- Promoted to Network Engineer, responsible for managing network infrastructure and ensuring optimal performance.
Education
BCOM -
Rajiv Gandhi Government College
Shimla04-2006
Skills
- Network project management
- ITIL processes
- Process standardization
- Problem solving
- IT infrastructure management
- IT asset management
- End user support
- Performance monitoring
- Project management
- IT service management
- Risk mitigation planning
Certification
- CCNA
- Certified People Manager
- Power BI
Accomplishments
- I have been a distinguished performer in my current position for the past five years, with a top rating
- Awarded Certified People Manager certification
Languages
- Hindi
- Punjabi
- English, First Language
- Hindi, C1
- Punjabi, B1
Activities
Managing a large team of more than 40 team members from all around the world.
Timeline
IT Senior Manager
HCLTECH
06.2018 - Current
Senior IT Systems Administrator
MICROLAND
07.2013 - 06.2018
Senior IT Systems Administrator
Team Lease Pvt. LTD
10.2011 - 06.2013
Customer Support Specialist
AFORESERVE.COM LTD
11.2009 - 12.2010
Network Engineer
Airtel Bhatri Limited
06.2006 - 12.2008
BCOM -
Rajiv Gandhi Government College