Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SUNIL VISAVE

SURAT

Summary

Results-driven Department Manager known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth department operations and positive work environment.

Overview

17
17
years of professional experience

Work History

Department Manager

INFINITI RETAIL LTD
SURAT
03.2020 - Current
  • Developed strategies to improve customer service and increase sales
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Identified training needs among staff members and organized relevant training
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Lead and manage a team of 32 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Resolved customer complaints and issues promptly and professionally.
  • Worked closely with sales associates to complete tasks.

Assistant Store Manager

JCR FASHION LTD
SURAT
08.2018 - 02.2020
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.

Senior Branch Cashier

FABINDIA OVERSEAS PVT LTD
SURAT
03.2014 - 07.2018
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Investigated discrepancies between reported sales figures and actual amounts collected at registers.
  • Reconciled credit card payments with the bank statements on a monthly basis.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.
  • Processed refunds for worn, damaged, and broken merchandise.

Team Leader

Gili India LTD
Surat
04.2007 - 02.2014
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained daily inventory to facilitate successful material distribution.
  • Maintained positive working relationship with fellow staff and management.

Education

B.com - Commerce

Sabarmati University
Ahemdabad

MBA - Retail Management

Indian School of Business Management & Administrat
Ahemdabad
11-2018

XII Th Pass - Science Education

Jawahar Navodaya Vidyalaya
Borkhadi Vyara
05-2004

Skills

  • Customer service
  • Sales Techniques
  • Communication
  • Inventory Management
  • Problem Solving
  • time management
  • Team work

Accomplishments

  • Winning In Cluster Best Home ADM for HIghest TGT achieving
  • Winning Abroad Trip & Samsung Mobile for Achiving Highest TGT in Cluster in Diwali Season
  • Best Team Leader

Timeline

Department Manager

INFINITI RETAIL LTD
03.2020 - Current

Assistant Store Manager

JCR FASHION LTD
08.2018 - 02.2020

Senior Branch Cashier

FABINDIA OVERSEAS PVT LTD
03.2014 - 07.2018

Team Leader

Gili India LTD
04.2007 - 02.2014

B.com - Commerce

Sabarmati University

MBA - Retail Management

Indian School of Business Management & Administrat

XII Th Pass - Science Education

Jawahar Navodaya Vidyalaya

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