Sunil Yadav

• Streamlined training process for new hires, accelerating time to productivity.
• Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
• Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
• Enhanced employee performance by designing and implementing comprehensive learning programs.
• Increased employee retention rates by developing engaging onboarding and orientation processes.
• Partnered with HR in succession planning identifying key candidates for promotion or lateral moves within the organization based on their strengths and developmental needs.
• Utilized variety of instructional design methodologies to create effective learning experiences.

Led a dynamic team of 12 trainers, facilitating comprehensive training programs for telecom clients across various circles, including the development of cost-saving e-learning modules, resulting in a 50% reduction in training expenses. Managed training sessions encompassing process, soft skills, sales, and CRM for both telecom and DTH clients, ensuring alignment with organizational goals and enhancing overall effectiveness through quality analysis and collaboration with management on continuous improvement initiatives.

Led the Process & Soft Skills Training Department for process called Discover Financial Services, designing customized training modules, conducting sessions across four key processes, managing a team of trainers, and participating in the recruitment for the project.

Led software training for students and faculty, organized IT seminars, coordinated promotional activities and planning, and facilitated corporate training programs for entities like Mastek, LIC, and PCS, ensuring alignment with management and technical teams.

Strategically identified potential customers through needs analysis and enhanced customer loyalty by managing relationships and overseeing after-sales service.