Sunil Yadav

Dedicated and detail-oriented professional with over 20 years of experience in the airlines industry. Possess extensive knowledge in various aspects of conventional ramp handling methodologies. A strategic thinker with hands-on ability to execute plans effectively even in challenging environments. Successfully navigated different corporate ecosystems, working with both established airlines. Prioritize safety by continuously educating myself and staying up to date with compliance procedures. Demonstrated history as a Ramp Officer in the airlines/aviation industry, honing skills in Operations Management, Operating Software, Customer Service, Airports, and Commercial Aviation. Proactive leader who excels in team building and communication, empowering staff members to think independently and work collaboratively to achieve mission objectives.

• A thorough, committed and hardworking professional with over 20+ years of experience in the airlines domain, having significant exposure in various aspects of conventional ramp handling methodologies.
• Strategic thinker with hands on ability to execute plans in challenging environment.
• Experienced in working in different corporate eco systems of established Airlines and Startups.
• Remained educated and trained in compliance with safety procedures.
• Monitored & recorded customers flight, crew and ramp staff during deplaning & boarding.
• Assisting ramp set up and storage of baggage and equipment.
• Performed searches of cargo and passenger cabins before plane departures.
• Experienced Ramp Officer with a demonstrated history of working in the airlines/aviation Industry.
• Skilled in Operations Management, Operating Software, Customer Service, Airports and Commercial Aviation.
• Proactive leader with effective team building and communication skills.

• Managing a team across ramp management as per SLA within prescribed TAT with a keen eye on quality and dissemination of information & updates.
• Ensured maintenance of ramp equipment and vehicles and responsible for maintaining the safety and security of the ramp at all times.
• Monitoring customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner.
• Transferring cargo (including luggage) to other gates, other airlines and to passengers.
• Observing safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
• Comply with all safety procedures and airline policies.
• Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material.
• Assisting in ramp set up and storage of equipment and baggage.
• Constantly communicating with flight crew personnel and other ground personnel and handling other duties as assigned by manager.
• Handled frequent charter operations individually from non-operational sector as in domestic as well as international.
• Worked on Deputation in other stations as well as international deputation in 2009 (Bahrain) and also providing training to the organizational staff as well as other handling agencies staff for SMS and Airside safety training.
• Credentials of receiving numerous Appreciation letter from the organization for actively participation in handling the operation and maintaining on time departure during strike and crisis situation.
• Responsible for Customer Service & Ramp Services Department - DEL APT.
• Previously Holding Load & Trim sheet License for B777-300ER, A330, B737-700,800,900,900ER, ATR72-500 & Jetlite fleet.
• Currently holding Load & trim sheet license for A320/A321/ATR72.
• Combined with various training certifications, capabilities and judgment of taking an area of operation to the next level of success.
• Maintaining Compliance with all safety protocols and station policies.
• Worked with other ramp agents in the storage removal and transport of customer baggage.
• Tracked & recorded arrival and departure of maintenance food and flight staff for both boarding and deplaning.
• Regularly participated in training and courses to keep abreast of company local and federal changes in compliance and safety.
• Utilized equipment for baggage and passenger transport including forklifts and passenger vans.
• Responsible for securing ramp areas ensuring only authorized personnel and vehicles are in the vicinity of non-public areas.
• Directs and coordinates subordinate activities to maintain performance levels, compliance and work progress for safe and effective operation.
• Communication with managers, supervisors and agents in all departments.
• Confer with and provide agents and supervisors with training and resources to meet and exceed operational performance goals.
• Directs work, anticipates and resolves problems and sets deadlines for performance goals.
• Coaches and counsels agents to provide guidance, evaluation and correction of performance and applying discipline when necessary.
• Review and analyze reports and data along with directives to Airlines Ramp Agent.
• Conducting meetings for setting up objectives, streamlining processes to ensure smooth functioning of operations.
• Reviewing current processes to eliminate redundancies to define process scope and mapping it to training, quality and service excellence.
• Reviewing weekly bottom quartile and top quartile performance to ensure consistent drive in managing and sustaining performances across teams.
• Working with teams, extracting best performance, whilst managing people issues.
• Working in tandem with various functions to ensure program receives appropriate support to run day to day operations.
• Enhance team satisfaction by effectively resolving issues and implementing various motivational measures.
• Liaise with team assigned with team retention and development in enhancing operational efficiency of team members.
• Responsible for service delivery to the Customer: Maintaining CSAT, Customer Service, Team Management, Coordination & Liasoning.
• Coordinated information and defined client expectations with internal teams to ensure service-driven implementation.
• Responsible for Customer Service and Preparing & sending (submitting) all MIS on time.
• Ensuring optimum resource planning and making recommendations to that effect.
• Controlling resource allocation and duty assignment to secure shift efficiencies and improve productivity.
• Ensuring company overtime and absenteeism targets are met.
• Providing support and guidance/coaching to department supervisors (Ramp/ PAX/ Operations).
• Building and maintaining good management / workforce relations.
• Performing daily monitoring of operations and doing regular / scheduled audits/Appraisals.
• Monitoring and controlling performance KPIs.
• Ensuring compliance with administrative instructions and processes.
• Coordinating Station Emergency Response Procedures and participating in Airport Stakeholders' Committees.

• Passport Number: X7480014
• Date of Birth: 01/24/76
• Nationality: Indian