Open To Work
Sunil Chengappa
Bangalore, Karnataka
Work Preference
Summary
To work and effectively lead a challenging Facility / Administration / Operations role wherein I can add value to the growth of the organization by contributing all my experience and skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Sr. Manager – Operations
Tea Estates India Ltd.
Coimbatore, T.N
06.2023 - Current
- Led end-to-end operations, administration, and staff management for large residential and estate facilities.
- Oversaw large scale use of Mechanization / battery operated harvesters for improved Productivity and Production, ensuring high standards of leaf / raw material quality.
- Coordinated logistics, interdepartmental collaboration, and facility readiness for internal and external stakeholders.
- Enhanced team efficiency through targeted training programs and performance monitoring.
- Woodbriar Group
Manager – Operations
Kanan Devan Hills Plantations Company Pvt. Ltd.
Munnar, Kerala
06.2006 - 04.2023
- Managed large teams (850+ personnel), ensuring smooth coordination across operations and residential facilities.
- Supervised Daily Cultivation Operations and tasks for improved efficiencies.
- Implemented systems for service quality, safety, hygiene, and compliance, aligning with premium certifications to retain global standards.
- Coordinated with external agencies / govt. authorities, ensuring seamless operational flow.
- Handled grievance management and conflict resolution, fostering a positive environment for staff and guests.
- Associate of Tata Consumer Products Limited
Senior Assistant Manager – Operations
A.V. Thomas Group Companies
Idukki, Kerala
10.2000 - 05.2006
- Managed operations, workforce supervision, and administrative functions.
- Developed strong foundations in people management, logistics, and facility oversight.
- Conducted Impartial domestic enquiries on a regular basis and attended reconciliations with the Dy. Labour Officer and Inspector of Plantations.
Front Desk - Lobby / Duty Manager
The Trident, Oberoi Hotels
Chennai, T.N
05.1993 - 09.2000
- Delivered guest-centric services at front desk, enhancing guest satisfaction during check-in/check-out.
- Addressed guest queries, complaints, and special requests, ensuring consistent high service standards.
- Coordinated with housekeeping, concierge, and other departments for seamless guest experiences.
- Developed strong interpersonal and communication skills in luxury hospitality environment, fostering positive guest relations.
Education
Bachelor of Arts - History
Madras Christian College
ChennaiEnglish Proficiency Certification - Grade ‘O’
All India Institute of English & Foreign Languages
HyderabadSkills
Team Leadership & Staff Training
Customer Experience & Complaint Resolution
Administration & Facility Management
Industrial Relations & Conflict Resolution
Performance Management & Appraisals
Policy Implementation & Compliance
Budgeting & Cost Control
Vendor & Government Liaison
Front Office & Guest Relations Management
Hospitality Operations & Service Excellence
Certification
- Resource Efficiency & Environmental Sustainability Auditor – Confederation of Indian Industry
- Legal Aspects of People Management – Indian Institute of Management, Calicut
- Occupational Health & Safety – Ethical Tea Partnership
- Tea Tasting & Marketing – Indian Institute of Plantation Management
- The 7 Habits of Highly Effective People – Franklin Covey
- Anti-Corruption & Compliance Training – Tata Group
- In possession of Certificates for both Versions - 2.0 & 3.0, of Trustea, Tea Board of India.
Accomplishments
- Successfully managed large-scale teams and residential facilities, ensuring service excellence.
- Played a key role in maintaining premium certification standards (ISO, Fair Trade, Rainforest Alliance).
- Recognized for effective conflict resolution and industrial relations management.
- Led initiatives improving operational efficiency, staff productivity, and guest satisfaction.
- Optimized Productivity through Large Scale Mechanization and New Generation Harvesting.
Hobbies and Interests
- Outdoor activities
- Trekking & environmental conservation
- Sports: Cricket, Cross Country Running, Cycling, Squash, Badminton
- Reading
- Music
- Gardening
Personal Information
Date of Birth: 08/13/72
Languages
- English - Proficient
- Hindi - Proficient
- Tamil - Proficient
- Malayalam - Intermediate
- Kannada - Intermediate
- Coorg - Native
Affiliations
- Member of The High Range Club, Anamallai Club & UPASI Sports Club
- Member of The High Range Wildlife & Environment Preservation Association
- Member of The High Range Angling Association
- Member of Coorg Wildlife Society
- Master Mason
Timeline
Sr. Manager – Operations
Tea Estates India Ltd.
06.2023 - Current
Manager – Operations
Kanan Devan Hills Plantations Company Pvt. Ltd.
06.2006 - 04.2023
Senior Assistant Manager – Operations
A.V. Thomas Group Companies
10.2000 - 05.2006
Front Desk - Lobby / Duty Manager
The Trident, Oberoi Hotels
05.1993 - 09.2000
Bachelor of Arts - History
Madras Christian College
English Proficiency Certification - Grade ‘O’
All India Institute of English & Foreign Languages