SUNIL KUMAR B
Vellore
Summary
Proven Technical Support Representative with a track record of enhancing customer success through effective service support and user credential management. At Pole to Win International Pvt. LTD., significantly improved support process efficiency. Skilled in application support and fostering key client relationships, blending technical expertise with exceptional interpersonal skills to deliver superior solutions.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Pole to Win International Pvt. Ltd.
Bengaluru
2022.11 - Current
- Troubleshot customer inquiries related to software and hardware issues.
- Provided training and guidance to junior staff members as needed.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Supported customers with online billing, access and account issues.
- Worked with internal teams to deliver accurate information to customers and service accounts.
Interior Designer
yellow Window
Chennai
2021.02 - 2021.09
- Incorporated client feedback into designs to ensure satisfaction with end result.
- Negotiated contracts with suppliers to secure materials at competitive prices.
- Worked closely with vendors to source products at competitive prices while maintaining quality standards.
- Coordinated with contractors and other professionals on construction projects.
Education
Bachelor of Engineering - Civil Engineering
Sree Sastha Institute of Engineering & Technology
Chennai2019-05
Skills
- Technical Support
- Customer Service
- Systems Analysis
- Performance Testing
- Application support
- Account Management
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Technical Support Representative
Pole to Win International Pvt. Ltd.
2022.11 - Current
Interior Designer
yellow Window
2021.02 - 2021.09
Bachelor of Engineering - Civil Engineering
Sree Sastha Institute of Engineering & Technology
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