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An experienced Relationship Manager with 12 years of experience in the banking sector, having a proven track record of success in managing small and medium enterprise clients and providing core banking services with excellent interpersonal and communication skills, adapting at building and maintaining strong relationships with clients and delivering exceptional customer service. Expertise includes assessing clients' financial needs and developing tailored solutions to help them achieve their goals. Experienced in analyzing credit risk and working closely with credit teams to ensure that clients receive appropriate financing. Having a strong understanding of banking products and services, including loans, deposits, and cash management, and can effectively communicate their benefits to clients. Overall, a results-oriented professional who is committed to exceeding client expectations and driving business growth.
Successfully managed and grew a portfolio of high net worth clients, resulting in increased revenues for the bank. Developed and implemented effective business development strategies that resulted in the acquisition of new clients and the expansion of existing relationships. Fostered strong relationships with clients and ensured their satisfaction through proactive communication, regular reviews, and timely resolution of issues. Coordinated with internal stakeholders such as credit, operations, and product teams to provide holistic solutions to clients.
Assisted Relationship Managers in managing client relationships and achieving business targets. Conducted market research and analysis to identify potential clients and opportunities for business growth. Coordinated with internal teams to ensure timely delivery of products and services to clients.
· Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.
· Created sales and marketing strategies to increase customer base and enhance sales.
Addressed and resolved customer complaints in efficient, effective and timely manner also exceeded revenue goals through upselling and offering reliable and responsive service.
Maintained client correspondence, preferences and sales on CRM systems for sales and marketing purposes.
· Generated new business by executing strategic campaigns and proactively cold calling customers.
· Maximised sales opportunities by determining and standardising best practices.
Strong communication, interpersonal, and relationship management skills
· GEMS received as PEARL in year 2018, 2019, 2020, 2021, 2022
· GEMS received as JADE in year 2021
Certification in Commercial Credit (CICC)
Watching and analyzing Stock Market
Travelling
Certificate in BCSBI
Certificate in Trade Finance
Certificate in SME Finance
Certification in IT Security
Certification in KYC AML