SUNIL KUMAR MEHRA
Bokaro Steel City
Summary
Detail-oriented data entry and MIS operations professional with a proven track record in database auditing and advanced Excel reporting. Known for maintaining a 99.8% database accuracy rate and optimizing back office operations.
Overview
7
7
years of professional experience
Work History
Data Entry & MIS Operations Operator
VOLTAS LIMITED
CHENNAI
11.2025 - Current
- Compiled, structured, and updated daily plant MIS operational reports to enhance visibility of room air conditioner (RAC) assembly line metrics.
- Managed systematic collection and digital entry of high-volume manufacturing inventory data, ensuring accurate tracking of raw AC components and spare parts in central ERP database.
- Conduct rigid data verification and audits against physical assembly sheets and vendor bills to eliminate entry errors, maintaining a 99.8% database accuracy rate.
- Designed advanced MS Excel dashboards using Pivot Tables to visualize machine down-time, plant performance matrices, and supply chain output for plant managers.
- Execute routine plant database backups and maintain structured electronic archives to secure historical production volume data
Customer Service Representative
Airtel
Bokaro Steel City
12.2019 - 08.2021
- Handled high-volume inbound calls to resolve consumer technical issues, network faults, account updates, and detailed billing queries.
- Optimized Average Handling Time (AHT) while hitting high resolution percentages during initial customer contacts.
- Documented systematic error notes within user profiles to streamline resolution pathways for tiered technical escalation units.
Education
Bachelor of Arts - English Literature
R.V.S COLLEGE
BOKARO STEEL CITY, INDIA04-2022
Skills
- Data entry and management
- Advanced Excel, Word, and PowerPoint
- MIS reporting
- Database auditing and quality control
- Customer relationship management
- Back office operations
- Inventory and production data entry
- Pivot Tables
- VLOOKUP / XLOOKUP
- Dashboard Creation
- Data Cleaning
- Conditional Formatting
- Power Query
- Data Visualization
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Data Entry & MIS Operations Operator
VOLTAS LIMITED
11.2025 - Current
Customer Service Representative
Airtel
12.2019 - 08.2021
Bachelor of Arts - English Literature
R.V.S COLLEGE