Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sunil Kumar Pandey

Lucknow

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network Security Engineer

Orange Business Services
11.2022 - Current
  • Zscaler Support to UK-based MNC by actively reporting, documenting, and troubleshooting the issue by engaging with customers on call.
  • Configuring and optimizing Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) to secure and accelerate internet and application traffic.
  • Technical skills in troubleshooting for URL filtering, SSL inspection
  • Strong knowledge of App profile/forwarding profile creation and modification. PAC file creation and modification
  • Good technical skills to troubleshoot ZCC traffic.
  • Strong Knowledge on URL/Cloud categories.
  • Monitor Zscaler performance and make adjustments as needed to ensure optimal network connectivity and user experience.
  • Maintain detailed documentation of Zscaler configurations, design decisions, and troubleshooting procedures
  • Keep documentation up to date with any changes.
  • Creating, Presenting, and Sharing weekly Incident Reports and status to stakeholders and Clients over Stand-Up calls.
  • Excellent troubleshooting skills and ability to analyze and resolve complex issues.

NOC Engineer

HCL Technology
05.2019 - 10.2022
  • Directed and supervised multi-client environment under Cisco Umbrella.
  • Leveraged Zscaler Architecture (ZIA/ZPA), traffic flow to isolate and mitigate the Zscaler related incidents.
  • Supervised troubleshooting for URL filtering, SSL inspection, firewall traffics.
  • Strong knowledge on App profile creation, modification. Good knowledge on PAC file creation and modification.
  • Acquired technical proficiency to troubleshoot the issues on ZPA, ZIA and ZCC. Orchestrated URL/Cloud categories creation and modification.
  • Performed periodic health monitoring and maintenance of the security tool for the duration of the project.
  • Coordinated with solution vendor for product upgrades/security patches and troubleshooting product-related defects and issues.
  • Strong capability to define, execute and enforce key ITIL processes like incident, problem and change management.
  • Oversaw in Planning, Scheduling, Tracking and Reporting of simple project timelines/milestones using collaboration tools such as ServiceNow / BMC. Remedy.

Associate Analyst

Vaco Binary Semantics LLP
02.2018 - 11.2018
  • Diligent anutilizingr-oriented Service Desk professional with hands-on experience delivering high-quality technical support to end-users.
  • Proficient in diagnosing and resolving diverse hardware, software, and network issues, adhering to ITIL best practices.
  • Skilled in utilising ticketing systems and remote support tools to ensure prompt incident resolution, manage service requests, and enhance user satisfaction.

Education

Bachelor of Technology - Civil Engineering

DR APJ Abdul Kalam Technical University
Lucknow, India
07-2017

Intermediate - Science Education

Army Public School
Lucknow, India
04-2013

High School -

Army Public School
Lucknow, India
04-2011

Skills

  • Zscaler (ZIA & ZPA)
  • Information Security
  • NOC Support
  • ServiceNow
  • Cisco Switches
  • ITIL: Incident & Change Management
  • Incident Response

Certification

  • CCNA R&S
  • ZTCA, Zscaler Browser Isolation (EDU-233), Zscaler Data Protection (EDU-220)
  • SC-900, AZ-900

Timeline

Network Security Engineer

Orange Business Services
11.2022 - Current

NOC Engineer

HCL Technology
05.2019 - 10.2022

Associate Analyst

Vaco Binary Semantics LLP
02.2018 - 11.2018

Bachelor of Technology - Civil Engineering

DR APJ Abdul Kalam Technical University

Intermediate - Science Education

Army Public School

High School -

Army Public School
Sunil Kumar Pandey