Sunil Kumar Pandey
Lucknow
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Security Engineer
Orange Business Services
11.2022 - Current
- Zscaler Support to UK-based MNC by actively reporting, documenting, and troubleshooting the issue by engaging with customers on call.
- Configuring and optimizing Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) to secure and accelerate internet and application traffic.
- Technical skills in troubleshooting for URL filtering, SSL inspection
- Strong knowledge of App profile/forwarding profile creation and modification. PAC file creation and modification
- Good technical skills to troubleshoot ZCC traffic.
- Strong Knowledge on URL/Cloud categories.
- Monitor Zscaler performance and make adjustments as needed to ensure optimal network connectivity and user experience.
- Maintain detailed documentation of Zscaler configurations, design decisions, and troubleshooting procedures
- Keep documentation up to date with any changes.
- Creating, Presenting, and Sharing weekly Incident Reports and status to stakeholders and Clients over Stand-Up calls.
- Excellent troubleshooting skills and ability to analyze and resolve complex issues.
NOC Engineer
HCL Technology
05.2019 - 10.2022
- Directed and supervised multi-client environment under Cisco Umbrella.
- Leveraged Zscaler Architecture (ZIA/ZPA), traffic flow to isolate and mitigate the Zscaler related incidents.
- Supervised troubleshooting for URL filtering, SSL inspection, firewall traffics.
- Strong knowledge on App profile creation, modification. Good knowledge on PAC file creation and modification.
- Acquired technical proficiency to troubleshoot the issues on ZPA, ZIA and ZCC. Orchestrated URL/Cloud categories creation and modification.
- Performed periodic health monitoring and maintenance of the security tool for the duration of the project.
- Coordinated with solution vendor for product upgrades/security patches and troubleshooting product-related defects and issues.
- Strong capability to define, execute and enforce key ITIL processes like incident, problem and change management.
- Oversaw in Planning, Scheduling, Tracking and Reporting of simple project timelines/milestones using collaboration tools such as ServiceNow / BMC. Remedy.
Associate Analyst
Vaco Binary Semantics LLP
02.2018 - 11.2018
- Diligent anutilizingr-oriented Service Desk professional with hands-on experience delivering high-quality technical support to end-users.
- Proficient in diagnosing and resolving diverse hardware, software, and network issues, adhering to ITIL best practices.
- Skilled in utilising ticketing systems and remote support tools to ensure prompt incident resolution, manage service requests, and enhance user satisfaction.
Education
Bachelor of Technology - Civil Engineering
DR APJ Abdul Kalam Technical University
Lucknow, India07-2017
Intermediate - Science Education
Army Public School
Lucknow, India04-2013
High School -
Army Public School
Lucknow, India04-2011
Skills
- Zscaler (ZIA & ZPA)
- Information Security
- NOC Support
- ServiceNow
- Cisco Switches
- ITIL: Incident & Change Management
- Incident Response
Certification
- CCNA R&S
- ZTCA, Zscaler Browser Isolation (EDU-233), Zscaler Data Protection (EDU-220)
- SC-900, AZ-900
Timeline
Network Security Engineer
Orange Business Services
11.2022 - Current
NOC Engineer
HCL Technology
05.2019 - 10.2022
Associate Analyst
Vaco Binary Semantics LLP
02.2018 - 11.2018
Bachelor of Technology - Civil Engineering
DR APJ Abdul Kalam Technical University
Intermediate - Science Education
Army Public School
High School -
Army Public School