Operational management professional prepared to streamline processes and enhance team productivity. Expertise in optimizing workflows and managing cross-functional teams to meet organizational objectives. Recognized for fostering collaborative environment and adapting to evolving business needs, ensuring smooth operations and high performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operational Manager for Multiple Sites
F S Endocrine and Diabetes Centre
01.2021 - Current
As an Operational Manager Responsibilities:
1. Strategic Planning & Oversight
Define and implement operational strategies within the assigned territory.
Set performance goals aligned with organizational objectives.
Monitor KPIs (Key Performance Indicators) to ensure targets are achieved.
2. Team & People Management
Supervise, train, and support staff across offices or branches in the territory.
Foster collaboration and maintain high employee morale.
Ensure compliance with HR and labor laws within the territory.
3. Operational Efficiency
Streamline workflows to improve productivity and reduce costs.
Implement standardized processes across all operational units.
Oversee inventory, logistics, and supply chain requirements.
4. Financial Management
Manage operational budgets for the territory.
Track expenses, reduce wastage, and optimize resource allocation.
Provide regular financial and operational reports to senior management.
5. Compliance & Quality Control
Ensure adherence to company policies, legal regulations, and industry standards.
Implement and monitor safety, health, and quality protocols.
Conduct regular audits to minimize risk.
6. Customer & Stakeholder Engagement
Maintain strong relationships with clients, vendors, and stakeholders in the territory.
Ensure customer satisfaction by resolving escalated issues promptly.
Support marketing and business development initiatives in the region.
7. Reporting & Communication
Act as the key liaison between headquarters and regional offices.
Provide territory updates on performance, risks, and opportunities.
Recommend improvements based on operational insights.
8. Growth & Expansion
Identify new business opportunities in the territory.
Assist in launching new products, services, or facilities.
Monitor competition and market trends for strategic advantage.
Executive Assistant
Roundglass Wellbeing Private Limited
01.2020 - 01.2021
As an Executive Assistant Responsibilities:
1. Executive Support & Coordination
Manage the daily schedule, calendar, and appointments of senior executives.
Coordinate and arrange meetings, conferences, and travel itineraries.
Handle confidential correspondence, reports, and communications with discretion.
Prepare and organize documents, presentations, and briefing materials for meetings.
2. Communication & Liaison
Act as the primary point of contact between the executive office and internal/external stakeholders.
Screen and prioritize emails, phone calls, and messages for the executive.
Ensure timely and effective communication flow within the organization.
Draft professional emails, reports, and communication on behalf of the executive.
3. Administrative Management
Maintain and update executive files, records, and databases.
Oversee office operations, supplies, and vendor coordination as needed.
Manage expense reports, budgets, and reimbursements accurately.
Assist in onboarding and administrative support for new team members.
4. Meeting & Event Management
Schedule and prepare agendas, minutes, and action items for meetings.
Coordinate logistics for internal and external events, conferences, and reviews.
Ensure follow-up on pending actions and deliverables from meetings.
5. Strategic & Operational Support
Support project tracking, research, and data compilation for decision-making.
Maintain confidentiality on sensitive matters such as business strategies, HR issues, or financials.
Assist in creating presentations, reports, and performance summaries for leadership reviews.
Support cross-functional coordination to ensure timely execution of executive directives.
6. Relationship Management
Build strong relationships with clients, partners, and senior stakeholders.
Represent the executive professionally in meetings and official interactions.
Anticipate executive needs and proactively manage priorities.
Data Base Executive
Curo Healthcare Technologies Pvt Ltd
04.2018 - 03.2020
Data entry: Enter patient information and medical reports into electronic health record (EHR) systems.
Process associate
Transdyne IT Services
01.2016 - 01.2018
Transcription: Convert voice recordings from physicians and other healthcare workers into written medical reports.
Editing and proofreading: Review and edit transcriptions for accuracy, spelling, grammar, and proper medical terminology. They also review documents created by speech recognition software to correct any errors.
Data entry: Enter patient information and medical reports into electronic health record (EHR) systems.
Document formatting: Format documents according to industry standards and specific institutional guidelines.
Quality assurance: Perform audits and check for inconsistencies, errors, or missing information that could affect patient care.
Confidentiality: Adhere to strict patient privacy and confidentiality guidelines.
Data Base Executive
Vibri Media Private LTD
05.2014 - 03.2016
Data entry: Enter vendor information and invoices, bills, and confidential records into respected database software.
Education
MBA - Healthcare Management
Yenepoya University
Karnataka
B.Tech - C.S.E
DVR College Medak
01.2014
Diploma - DCME
CR Reddy Polytechnic College
Eluru
01.2011
SSC - undefined
Govt. Junior High School
Sompeta
01.2008
Skills
Oversee timely communication of operational updates and memo circulation
Proper Documentation of records, bills & invoices of the different vendors
Manage daily cash handovers and reconciliation (as applicable)
Prepare MIS reports, performance trackers, and compliance files
Laise with HR, Finance and other service units
Reporting and Administration
Cross-Functional Coordination
Excellent communication skills
Proficiency in MS Office / Google Workspace
Discretion and professionalism in handling confidential information
Problem-solving and decision-making skills
Attention to detail and proactive approach
Digital Marketing (Basics of Meta ads, google ads, youtube ads)
Certification
Diabetes Educator (NDEP)
Good Clinical Practice (NIDA)
Digital Marketing (Meta Adds, Google Ads, Youtube Ads)
Additional Information
Reason for Change: To get to know about new technologies and learn new organizational skills.
Clinical Certified Medical Assistant at Advent Health Medical Group Diabetes & Endocrine CenterClinical Certified Medical Assistant at Advent Health Medical Group Diabetes & Endocrine Center