Sunil Kumar R
Bengaluru
Summary
Accomplished Senior User Research Consultant with a proven track record at Cult Fit, enhancing customer experience through expert survey design and strategic leadership. Skilled in both qualitative and quantitative research, I've driven significant service improvements and mentored teams for success, demonstrating exceptional analytical and interpersonal abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior User Research Consultant
Cult Fit
Bengaluru
12.2023 - Current
- Lead user research initiatives to enhance customer experience and service design.
- Analyze user behavior and feedback to provide actionable insights to product and operation teams.
- Mentor junior consultants, and oversee large-scale research projects.
User Research Consultant
Cult Fit
Bengaluru
12.2020 - 12.2023
- Conducted extensive user research to identify trends and improve the overall customer journey.
- Collaborated with cross-functional teams to translate feedback into impactful service improvements.
- Presented findings and recommendations to senior stakeholders to drive strategic decisions.
Co-ordinator (Control Tower Team)
Cult Fit
Bengaluru
11.2020 - 12.2020
- Coordinate between the users and doctors, and ensure successful online consultation.
Recruiter(Onboarding Team)
Cult Fit
Bengaluru
04.2020 - 10.2020
- Reach out to potential candidates who have applied for the trainer's position to assess their interest and qualifications further.
- Identify the most qualified candidates to move forward to the interview stage.
Customer Support Consultant
Cult Fit
Bengaluru
04.2019 - 03.2020
- Delivered exceptional customer support, resolving queries, and ensuring satisfaction.
- Developed workflows to improve response times and streamline customer interactions.
Customer Service Representative
Swiggy
Bengaluru
11.2015 - 01.2019
- Handled a high volume of customer queries, ensuring prompt and effective resolution.
- Maintained high customer satisfaction scores by providing personalized, empathetic support.
- Trained new hires on company protocols and best practices for customer engagement.
Education
Bachelor of Computer Applications -
North East Frontier Technical University
Arunachal Pradesh08-2021
Skills
- Survey design
- Focus groups
- Qualitative research
- Quantitative research
- Data collection
- Research design
Affiliations
- Mentoring and Training: Mentored new hires and junior team members, helping them adapt quickly to their roles.
- Research Projects: Organized and conducted large-scale user research studies, delivering actionable insights to stakeholders.
- Leadership roles: Played a pivotal role in coordinating cross-team communication during real-time service escalations.
Certification
- Quantitative Marketing Research
- Analyzing Data with Excel
- Data Visualization and Building Dashboards with Excel
- Storytelling with Data
Languages
English
First Language
Timeline
Senior User Research Consultant
Cult Fit
12.2023 - Current
User Research Consultant
Cult Fit
12.2020 - 12.2023
Co-ordinator (Control Tower Team)
Cult Fit
11.2020 - 12.2020
Recruiter(Onboarding Team)
Cult Fit
04.2020 - 10.2020
Customer Support Consultant
Cult Fit
04.2019 - 03.2020
Customer Service Representative
Swiggy
11.2015 - 01.2019
- Quantitative Marketing Research
- Analyzing Data with Excel
- Data Visualization and Building Dashboards with Excel
- Storytelling with Data
Bachelor of Computer Applications -
North East Frontier Technical University
Similar Profiles
SUNEEL GAUTAMSUNEEL GAUTAM
SENIOR MEMBERSHIP CONSULTANT at CULT FIT HEALTHCARE PVT. LTD.SENIOR MEMBERSHIP CONSULTANT at CULT FIT HEALTHCARE PVT. LTD.
Mohammed KhaliqMohammed Khaliq
Personal-trainer at Cult Fit GymPersonal-trainer at Cult Fit Gym
Priya JosephPriya Joseph
Fitness Consultant at Cult FitFitness Consultant at Cult Fit