Sunil Kumar Reddy
Banglore
Summary
Disciplined Finance Intern pursuing opportunity to further studies and add to hands-on financial services experience. Accomplished at performing quantitative data and producing graphs.Flexible and hardworking eager to listen, learn and support superiors.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Costumer Service Specialist
croma
banglore
09.2020 - 03.2022
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Counter Sales Representative
vip industries ltd
banglore
03.2016 - 09.2020
- Informed customers about important policies and conditions on sales.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Answered telephone calls to offer information and promote business products.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Increased business sales utilizing knowledge.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
MBA - Accounting And Finance,MARKETING
11.2024
B.COM - Accounting And Finance
07.2019
Skills
- Carrier Relations
- Customer Data Confidentiality
- Special Requests
- Building Customer Trust and Loyalty
Certification
MS EXCEL,SAP FICO
Languages
Telugu
Native language
KANNADA
Upper intermediate
B2
Hindi
Upper intermediate
B2
KANNADA
Advanced
C1
Timeline
Costumer Service Specialist - croma
09.2020 - 03.2022
Counter Sales Representative - vip industries ltd
03.2016 - 09.2020
REVA UNIVERSITY - MBA, Accounting And Finance,MARKETING
GITAM UNIVERSITY - B.COM, Accounting And Finance
MS EXCEL,SAP FICO
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