Sunilkumar Sathvara
Systems Engineer
Summary
- Having approx. 6 years plus of IT professional experience in the areas of administering, troubleshooting, support and analytic activity.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Conceptually strong, possessing an analytical & innovative approach towards work with an eye for detail along with the ability to quickly learn new concepts & technology.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Systems Engineer
Hiveloop Technology Private Limited
Bangalore
04.2022 - Current
- Working on Microsoft Azure environments, involved in azure ADConnect configuration VM,storage accounts and azure resource groups.
- Endpoint device support experience (desktop,laptop)
- Administrator azure AD users,groups and devices.
- Deployment of VM to virtual networks using Azure portal.
- Working experience with Ms azure admin like configuring availability sets,vm scale set,VNET,NSG.
- Ability to install OS on servers and devices.
- Managed the day-to-day operations of a multi-tenant Azure environment, including troubleshooting and resolving issues with tenants.
- Provided technical support for all aspects of the cloud infrastructure to include network connectivity, storage, virtual machines (VMs), etc.
- Created and maintained documentation related to systems management processes and procedures as well as system configurations.
- Assisted in developing new solutions that meet business requirements by providing expertise on Microsoft Azure services such as IaaS & PaaS offerings, SQL Database, Storage Accounts, Virtual Networks, App Services, etc..
Senior Systems Engineer
Aspire Nxt Private Limited, Bangalore
Ahmedabad
02.2021 - 04.2022
- Client : Hiveloop logistics Pvt Ltd ( Udaan.com),Ahmedabad
- Responsibilities: - Technical support for client site.
- Process Excellence & Continual Service Improvement for managed IT Services
- Remotely troubleshot desktop, printer hardware, POS and software related issues.
- Supported system users, educating employees on troubleshooting and problem-solving
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Asset Management - include recording of all IT assets Information.
- Identified, evaluated and prioritized customer problems and issues to ensure that are successfully resolved.
- Involved in maintaining and resolving tickets as per the SLA.(EVEREST Ticketing Tools)
- Assuring the highest levels of uptime and availability for systems and infrastructure.
- Reduced the incident ticket backlog.
Senior Systems Expert
Value Point Systems Pvt. Ltd, Bangalore
Ahmedabad
03.2019 - 01.2021
- Client : Hiveloop logistics Pvt Ltd ( Udaan.com)
Responsibilities: - - Troubleshoot and Resolve Computers (Desktop & Laptop), Printers (LaserJet, DT Printer and Thermal Printer), Handheld device (Urovo & Newland), Barcode scanner device and other peripheral issues.
- Troubleshooting hardware, software, guiding client through corrective steps. Escalating problems to next level; tracked status of problems and solutions.
- Single-handed provided support to West region Non-food, food,Fresh and pharma WH, TC & Hub's and till west zone IT team setup was done.
- Configuration and troubleshooting of local and network printers related issues.
- Assisted with the creation of standard Operating Procedures (SOPs) to maintain equality while providing high level end user support.
- Coordinated with Intact solution team to Soti MDM Enrollment in HHD devices.
- Experience on adding laptop and desktop into Domain using Azure credentials.
- Identified, evaluated and prioritized customer problems and issues to ensure that are successfully resolved.
- Troubleshoot the basic network related issue in desktop, laptop and network printers.
- Asset Management will include recording of all IT assets Information.
IT Consultant
Ethos HR Management and Projects Private Limited, Ahmedabad
Ahmedabad
07.2018 - 11.2018
- Client : Department of employment training (GIL) ITI Kadi, Kadi
- Responsibilities: - Managed the Gujarat Govt's apprentice site
Project Engineer
Wipro Limited, Bangalore
Hyderabad
06.2015 - 06.2017
- Responsibilities : Exchange Server Administrator & Office365 Exchange Administrator
- CIMIC Project - Exchange Admin & THIESS Project - Office365 Exchange Admin
- (CIMIC: Australian Client & THIESS: Australian & Indonesian Client)
Education
MCA -
Gujarat Technological University
Ahmedabad 06.2012 - 05.2015
BCA -
HNG University
Patan 06.2009 - 05.2012
Intermediate - 12th -
GSHSE Board, Gandhinagar
Mehsana 06.2008 - 05.2009
Matriculation -10th -
GSHSE Board, Gandhinagar
Mehsana 06.2006 - 05.2007
Skills
Decision-Making
Problem-Solving
Technical Analysis
Data analysis
Troubleshooting
Customer-driven diagnostics
Technical Support
Cloud Computing
Analytical thinking
Quick Learner
Identifying Process Improvement
Multitasking
Accomplishments
Received Act Fast/Act Resilient award for major impact on Continual Service Improvement and cost reduction & effective utilization of SAM
Timeline
Systems Engineer
Hiveloop Technology Private Limited
04.2022 - Current
Senior Systems Engineer
Aspire Nxt Private Limited, Bangalore
02.2021 - 04.2022
Senior Systems Expert
Value Point Systems Pvt. Ltd, Bangalore
03.2019 - 01.2021
IT Consultant
Ethos HR Management and Projects Private Limited, Ahmedabad
07.2018 - 11.2018
Project Engineer
Wipro Limited, Bangalore
06.2015 - 06.2017
MCA -
Gujarat Technological University
06.2012 - 05.2015
BCA -
HNG University
06.2009 - 05.2012
Intermediate - 12th -
GSHSE Board, Gandhinagar
06.2008 - 05.2009
Matriculation -10th -
GSHSE Board, Gandhinagar
06.2006 - 05.2007