Summary
Overview
Work History
Education
Skills
Strengths
Personal Information
Languages
Hobbies and Interests
Experience Years
Mobile Numbers
Languages
Timeline
Generic

SUNIL KUMAR VERMA

PANIPAT

Summary

Dynamic Store Manager with extensive experience at Vishal Mega Mart, driving sales and operational excellence. Proven track record in shrinkage control and customer service, leading teams to achieve significant revenue targets. Skilled in SAP and team leadership, fostering a positive environment that enhances performance and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Store Manager

Vishal Mega Mart
12.2019 - Current
  • Managing All store Operation (Apps / Gm / Fmcg) (operations, Account, customer service, audits and assurance. E.com management.
  • Taking care entire operation of store & handling the business of 10 Crore in a year with team size 25 Associate.
  • Interact with customer for on time customer complain & service.
  • Connected with category & for set the ARS as well as MBQ setting & creating purchase order as per the department requirement & customer needs.
  • This role is primarily responsible for Store Business operation, Sale, Achieve the Bottom Line (margin), P&L and driving sales, Shrinkage Management, customer service, Process & People Management.

Store Manager

Easy Day – Future Retail Limited
01.2017 - 01.2019
  • Handling the FMCG (Food/House hold/personal care/Branded Bakery/Beauty) (operations, Account, customer service, audits and assurance.
  • Taking care entire operation of store & handling the business of 8.2Crore approx. in a year with team size 14 people.
  • This role is primarily responsible for Store Business operation, Sale, Achieve the Bottom Line (margin), P&L and driving sales, Shrinkage Management, customer service, Process & People Management.

Assistant Store Manager

Spencer Retail Ltd
09.2015 - 01.2017
  • Company Overview: RPG Group
  • Working with Spencer Retail Ltd (RPG Group) from 28th Sep-2015 to 28 sept 2017 date as an Asst Operation Manager handling FMCG Food & HPC. Business.1.2 crore monthly.
  • Worked as ASM. Manager of FMCG (Food/House hold/personal care/Branded Bakery/Beauty) (operations, Account, customer service, audits and assurance.
  • Taking care entire operation of store & handling the business of 30Crore in a year with team size 30 Associate.
  • Interact with customer for on time customer complain & service.
  • Connected with category & for set the ARS as well as MBQ setting & creating purchase order as per the department requirement & customer needs.
  • RPG Group

Department Manager

Big Bazaar
Gurgaon
09.2006 - 09.2015
  • Company Overview: Future Retail Ltd
  • Working with Big Bazaar Future Retail Ltd from 28th Sep-2006 to 28 sept 2015 date on the post of Department Manager HPC .handling the Business.14.10 crore Yearly. 4.5Lk /day.
  • Customer Management: Handling all customer problems personally and ensuring customer satisfaction as first priority.
  • Customer delight is our main motto.
  • Insure the customer is not wait more than 2 minutes on the time of billing at cash till.
  • Future Retail Ltd

Education

B.A. -

Kurukshetra University
01.2002

Stenography Diploma -

Sanik Parivar Bhawan

10 -

Haryana Board of School Education
Bhiwani, Haryana

10+2 -

Haryana Board of School Education
Bhiwani, Haryana

Skills

  • Retail operations management
  • Sales strategies
  • Customer relationship management
  • Shrinkage control
  • Audit processes
  • Vendor coordination
  • Warehouse logistics
  • E-commerce oversight
  • Windows applications proficiency
  • UNIX and shell scripting
  • Internet navigation
  • Email communication
  • Resource management (REM)
  • SAP expertise
  • Microsoft Office suite
  • Presentation skills (PowerPoint)
  • Document creation (Word)
  • Spreadsheet analysis (Excel)
  • Problem-solving techniques
  • Decision-making skills
  • Quick learner
  • Positive mindset
  • Inventory control
  • Sales forecasting techniques
  • Profit and loss management
  • Customer service excellence
  • Vendor relationship management
  • Team leadership development
  • Staff training programs
  • Process optimization strategies
  • Data analysis skills
  • Operational efficiency improvement
  • Visual merchandising techniques

Strengths

  • Excellent communication
  • Relationship management
  • Team building
  • Motivational skills
  • Adaptability

Personal Information

  • Date of Birth: 08/19/81
  • Nationality: Indian

Languages

  • English
  • Hindi
  • Haryanvi
  • Punjabi

Hobbies and Interests

Listening Music

Experience Years

23

Mobile Numbers

  • 7015665522
  • 7082926515

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Store Manager

Vishal Mega Mart
12.2019 - Current

Store Manager

Easy Day – Future Retail Limited
01.2017 - 01.2019

Assistant Store Manager

Spencer Retail Ltd
09.2015 - 01.2017

Department Manager

Big Bazaar
09.2006 - 09.2015

B.A. -

Kurukshetra University

Stenography Diploma -

Sanik Parivar Bhawan

10 -

Haryana Board of School Education

10+2 -

Haryana Board of School Education

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SUNIL KUMAR VERMA