Sunil Kumar Yadav

Working with Cognizant Technology Solutions as a Process Specialist Handling team of 25 FTE on three Line of Businesses: Commercial Property, Commercial Auto and Workers Compensation.

• Providing training to new & old resources and auditing for the same.

• Prepare the SOPs of the process.

• Make sure to ensure that all KPI targets are achieved

• Handling the work basket and allocate the work to the associates

• Work with management on process improvement initiates

• People Management — Manages Leave Tracker, Query Handling, Conflict Handling, etc

• Client Facing Role — Interacts with the client on process related issues/updates on a weekly/monthly basis

• Dashboard — Presenting process performance summary to the client

• Conduct peer reviews and refresher training

• To update, cancel and rewrite policy

• To create equation for new policy

• Providing Certificate of insurance & Evidence of property.

• Commercial Auto - Modify/Amendment of vehicles changes — Changing their Garaging Address, as per the Accord Form

• Underwriting Handling and Finance Management

• Worker's Compensation — Amending the payroll of the class code and excluding/including the officer

• Resolve process related queries and escalations

• Report team performance data at the desired frequency

• To perform month end close activities

• Review root cause and reduce aging of pending cases

• Interact with customers (internal / external) to meet process deliverables

• Validate escalations and client master records

• Onshore Audit of issuance of New Business and Renewal policies

• Mentor/coach a team of process executives/ senior process executives

• Doing Calibration with client

• Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals

• Work closely with the Quality Team to enhance the performance

• Awarded as Best Backup Auditor in March 2015, September 2016 and July 2017

• Have given an idea to improve the ‘Completion Rate’ of the process and was executed successfully

Worked for Group Retirement Solutions Withdrawals Process.

• Checking Enrolled Members withdrawal transfer forms with all require parameters as per procedure if all parameters matching so proceeding with withdrawal request

• Generating manual checks in people soft

• Reconciliations and Taxation's as per members request

• Processing redemptions and loan request

• Working on both format of process Day1 and Day2

• Supporting New Joiners with their queries & handling large withdrawals and peer reviews for Critical Clients and Internal Audits

• Working as in Financial and Non Financial requests which is the transaction process for "Security Benefit Life Insurance Group" USA. COMMON WEALTH, PROTECTIVE AND PRUDENTIAL.

• Auditing the requests of Loan, One Time Withdrawal, Systematic Withdrawal and Outgoing Transfers of Funds for the various types of plan.

• We receive the premium money from the list bill payer in these plans and apply it accordingly.

• Involved in Quality Check program to improve the quality process.