Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SUNIL KUMAR S

SUNIL KUMAR S

Aluva

Summary

Dynamic and detail-oriented Project Coordinator with over 13 years of extensive experience in managing and supporting software development projects. Proven track record of successfully leading implementation teams and delivering exceptional customer service in fast-paced environments. Adept at fostering strong client relationships and driving project efficiency through effective communication and technical proficiency. Committed to leveraging expertise in SQL, and project management tools to enhance operational success.

Overview

12
12
years of professional experience

Work History

Project Coordinator

TECSCON DMCC
03.2022 - 11.2024
  • Tecscon Solutions is a professionally managed company with a qualified management & technical team providing end to end information technology solutions for enterprise SMP and startup organizations
  • Roles and responsibilities
  • Lead coordination for multiple projects, ensuring adherence to timelines and budget constraints
  • Collaborate with cross-functional teams to align project objectives and deliverables, resulting in increased efficiency
  • Utilize active listening skills to engage with stakeholders, identifying needs and implementing timely solutions
  • Implemented real-time troubleshooting strategies, resolving project-related issues promptly
  • Maintained up-to-date project plans and resource allocation on the project management platform
  • Communicated project progress, performance, and resource utilization to senior management
  • Performing database administration tasks such as creating new databases or restructuring existing ones
  • Creating, testing, and implementing software applications for use in businesses or organizations
  • Creation of business plans for new ventures or projects
  • Implementation of the ERP, HRMS, Biometric application projects
  • Key Achievement
  • Successfully executed more than 50 HRMS projects
  • Received recognition for exceptional problem-solving skills and attention to detail.

Project Coordinator and Support Manager

ZETA SOFTWARES PVT LTD
01.2015 - 01.2022
  • Roles and responsibilities
  • Managed and supervised support teams, cultivating a high-performance culture that resulted in a 20% increase in customer satisfaction ratings
  • Successfully delivered over 50 HRMS and ERP projects, ensuring that client requirements were met, and systems were fully operational within projected timelines
  • Developed training materials and provided ongoing support to end-users, resulting in reduced escalations and improved usability
  • Acquired years of experience in implementing and supporting HR software solutions
  • Work Together with clients to understand their requirements, providing customized solutions for optimal HR software utilization
  • Conducted troubleshooting and real-time support, ensuring seamless operation of HR software
  • Demonstrated technical expertise and problem-solving skills in various HR software use cases
  • Assisted in the development and implementation of HR policies and procedures to enhance organizational effectiveness
  • Conducted training sessions for end-users, enhancing their understanding and proficiency in utilizing HR software
  • Managed project documentation, including contracts, project plans, milestones, and closure sign-off.

Support Manager

Wings Infonet Ltd
01.2006 - 01.2015
  • Wings Software Implementation and Support (HRMS & ERP s/w)
  • Oversaw a team of support professionals, providing leadership and guidance to enhance service quality and operational performance
  • Applied best practices for troubleshooting software issues, reducing resolution time by 30%
  • Built strong rapport with clients through effective communication, actively addressing concerns and ensuring satisfaction
  • Collaborated with cross-functional teams to maintain active and constructive relationships
  • Provided real-time troubleshooting and support for project-related issues
  • Online Support to new and existing clients
  • Promoted to assume additional responsibilities as Technical Advisor providing expert guidance to Help Desk staff
  • PROJECTS
  • Led the successful implementation of more than 50 HRMS and ERP projects, enhancing operational efficiency for client organizations
  • Cooperated in a team environment to streamline project workflows, resulting in an overall reduction of project delivery times by 15%
  • Employed analytical skills to assess project performance metrics, using data-driven insights to improve processes continuously.

Education

MCA -

DePaul Computer Academy
2004

BSC - Math’s

St Paul’s College
2000

Skills

  • Excellent communication and interpersonal skills
  • Strong leadership abilities with experience in support teams management
  • Deep understanding of software functionality and troubleshooting techniques
  • Customer-focused mind set with dedication to delivering exceptional service
  • Experience managing and coordinating multiple support teams
  • Active listening skills to understand and effectively address customer concerns
  • Ability to multitask and prioritize effectively in dynamic environments
  • SQL Server DBA
  • MS Office
  • Crystal Reports
  • Jira
  • Project management
  • Cost control
  • Schedule management

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)

Timeline

Project Coordinator

TECSCON DMCC
03.2022 - 11.2024

Project Coordinator and Support Manager

ZETA SOFTWARES PVT LTD
01.2015 - 01.2022

Support Manager

Wings Infonet Ltd
01.2006 - 01.2015

BSC - Math’s

St Paul’s College

MCA -

DePaul Computer Academy

Similar Profiles

CREATE PROFILE
SUNIL KUMAR S