SUNIL RAJ R
DEPUTY MANAGER
CHENNAI
Summary
Excellent leadership skills with expertise in management and team development. Highly skilled and passionate in delivering the project on time. Aspiring to leverage experience to take up a challenging position with a growing organization. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Deputy Manager
State Street HCL Services
Chennai
07.2022 - Current
- People management
- Handling ten clients
- Responsible for timely deliverables with accuracy
- Alternative investment services, Hedge Funds Cash and Position reconciliation
- Expertise on Rec xpress, EZOPS Recon Tools and IGLS, Geneva Tools.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Supervised and motivated 15 staff employees.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Senior Representative
BNY Mellon
Chennai
07.2019 - 06.2022
- Subject Matter Expert with Global Tax Management (GTM) Team; working with Onshore Team; administering Mutual Funds position reconciliation and cash reconciliation
- Resolved issues through careful research and follow-up with customers.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Built relationships with industry stakeholders to stay informed on industry trends and developments.
- Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Answered questions quickly via email or return phone call within 2 hour period.
- Resolved issues through careful research and follow-up with customers
- Evaluated customer needs and feedback to drive product and service improvements
Senior Associate
TCS
Chennai
01.2013 - 04.2019
- Worked for HSBC and Morgan Stanley projects in Compliance team (AML /KYC) and Accounts Reconciliations respectively
- Served as liaison, facilitating communication between management and associates.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Defined work plans in alignment with stakeholder requirements.
- Served as keyholder, overseeing business opening and closing operations.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Utilized customer feedback to improve product offerings.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Trained and mentored junior staff on customer service strategies and techniques
- Monitored customer service metrics and performance indicators to identify areas of opportunity
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
Technical Support Executive
HCL Technologies
Chennai
01.2012 - 12.2012
- Worked for Falcon project for US based clients
- Customer service and troubleshooting network issues.
- Analyzed and developed service goals for in-bound call center.
- Led update and upgrade processes, standardizing user training initiatives.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Developed and implemented training initiatives for new hires.
- Tracked KPIs and created continuous improvement plans.
- Identified key technology defects to streamline problem resolution.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Increased customer satisfaction ratings to 99%
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
Education
Bachelor of Science - Computer Science
01.2005 - 04.2008
MBA - Finance And Management
01.2018 - 04.2020
Contact No 35,VGN Orville,Kolapakkam,Ch-600128
Skills
Performance improvements
Decision-making capabilities
Recruiting and interviewing
Employee performance evaluations
Operations management
Staff Management
Business administration
Project Management
Training
Staff supervision
Timeline
Deputy Manager - State Street HCL Services
07.2022 - Current
Senior Representative - BNY Mellon
07.2019 - 06.2022
Annamalai University - MBA, Finance And Management
01.2018 - 04.2020
Senior Associate - TCS
01.2013 - 04.2019
Technical Support Executive - HCL Technologies
01.2012 - 12.2012
Vels University - Bachelor of Science, Computer Science
01.2005 - 04.2008