Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sunil S Reddy

Sunil S Reddy

Chennai

Summary

Strategic Business Leader with 17+ Years of expertise in Operations, Technology, and Digital Transformation

Innovative professional with a remarkable 17+ years of progressive experience in orchestrating business functions and providing executive-level guidance to principals and stakeholders. A visionary thinker is known for shaping innovative processes, instituting SOPs, and optimizing operations while spearheading diverse technology teams to foster collaborative, high-productivity environments.

Demonstrating a strong acumen for evaluating and responding to dynamic customer landscapes, I bring an invaluable ability to adapt and excel amidst rapidly evolving business environments. My journey as a business leader has been marked by the establishment of robust procedures that not only streamline processes but also nurture cohesive teamwork.

As a proficient Service Delivery expert, I hold coveted certifications including PMP, ITIL V3 Foundation, Lean Six Sigma Yellow Belt, and recognized credentials as an Agile and Scrum Master, along with being a Certified Scrum Product Owner. My leadership prowess shines through in my capacity to construct, train, mentor, guide, and invigorate top-tier cross-functional technical teams.

With a knack for managing people adeptly, I possess an unwavering commitment to leading concurrent projects with finesse. My adaptability to high-energy, time-critical settings underscores my reputation for delivering impactful results. Beyond this, my involvement in automation and digital transformation initiatives has further enriched my skill set, paving the way for the seamless integration of technological advancements into business strategies.

My multifaceted background encompasses strategic leadership, process innovation, technological adeptness, and a resolute commitment to driving efficiency. My unwavering energy and ability to thrive under pressure further underscore my capacity to catalyze positive change within organizations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager I

Walmart Global Tech Pvt Ltd
08.2021 - Current
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies, and procedures.
  • Conducted performance evaluations, compensations, and hiring to maintain appropriate staffing requirements.
  • Developed proposals and presentations for internal and external audiences.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Identified cost improvement changes and cost savings plan to increase company savings.
  • Reviewed and analyzed reports, records, and directives to obtain data required for planning department activities.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Implemented productivity benchmarks across all departments to maximize company revenue.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Modified inventory control programs to maintain and enhance the annual business plan.
  • Provided strong leadership to enhance team productivity and morale.
  • • Transitioned and piloted the global service desk from vendor to in-house. • Managed and lead a team of 50+ End User Computing System Engineers delivering to 98000+ associates both in US and India.
  • Financial Management towards planning, management, and adherence to annual capex and OpEx objectives.
  • Ensure system scalability, stability, security, and performance requirements.

Senior Operations Team Leader/Service Delivery Manager

Microland PVT LTD
06.2017 - 07.2021
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Technical Solutions Representative III /Team Leader

Hewlett Packard Enterprise
04.2010 - 06.2017

Tech Support Engineer II

24/7
04.2009 - 03.2010
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Communicated with stakeholders to share critical technical information and deliver project updates.
  • Gathered trend data from customer calls and interactions.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Performed root cause analysis of reported issues to enact corrections.

Technical Support Engineer

Transworks
11.2006 - 03.2009
  • The Associate Digital Experience (ADE) team manages the Corporate IT and Client Services support
  • For the organization. We support a large heterogenous enterprise environment that support Windows, MAC and Linux based end user systems and corporate network, server, and virtualization Environments.
  • • Transitioned and piloted the global service desk from vendor to inhouse.
    • Managed and lead a team of 50+ End User Computing System Engineers delivering to
    98000+ associates both in US and India
  • • IT Infrastructure Management including team management (24 X 7), Primary Escalation
    contact for Client, Change Advisory Board member, Server Infrastructure (New
    server/Decommissioning)
  • Vulnerability Management is a leader role that will be responsible for managing the team of vulnerability assessment and remediation professionals through multi-disciplinary and cross functional
    teams.
  • • Manage the appropriate teams to develop patching schedules and vulnerability remediation
    plans for the infrastructure and application development group,
    • Be able to prioritize vulnerabilities based on risk, forecast workload, and oversee employee
    issues.

Education

Bachelor of Computer Applications - Computer And Information Sciences

DR C V Raman University

ITIL V3 Foundation -

Axeleos

Lean Six Sigma Yellow Belt -

Six Sigma

Service, Operations And Transformation Management -

Inixia

Certified Agile And Scrum Master -CSM -

Agile And Scrum

Certified Scrum Product Owner -

Scrum Master

Project Management Professional -

PMI

Skills

  •  Technical Proficiency:
  • IT Infrastructure: In-depth understanding of infrastructure components such as servers, networks, storage, cloud services, and data centers
  • Operating Systems: Proficiency in managing various operating systems (Windows, Linux, etc) and their deployment and maintenance
  • IT Asset Management: In-depth understanding of IT asset lifecycle management, including procurement, deployment, tracking, and retirement
  • Software Licensing: Familiarity with software licensing models, compliance, and managing software assets
  • Hardware Inventory: Knowledge of hardware components, device types, and tracking methods
  • Configuration Management: Understanding of configuration management databases (CMDBs) and their role in ITAM
  • Vendor Management: Ability to work with vendors for procurement, license negotiation, and support agreement
  •  Leadership and Management:
  • Team Leadership: Strong leadership skills to manage both technical and customer-facing teams, fostering collaboration and skill development
  • Strategic Planning: Develop strategies for IT infrastructure management and service desk operations aligned with business goals
  • Resource Management: Efficiently allocate resources, including budgets, personnel, and technology assets
  • Vendor Management: Interact with vendors for procurement, contract negotiation, and service level agreements
  • Project Management: Oversee projects related to infrastructure upgrades, service improvements, and technology implementations
  •  Communication and Collaboration:
  • Stakeholder Communication: Communicate complex technical details to non-technical stakeholders, executives, and users
  • Documentation: Create clear and comprehensive technical documentation, including policies, procedures, user guides, and knowledge base articles
  • Status Reporting: Provide regular updates on service desk performance, incident response, and project statuses
  • Problem Solving:
  • Troubleshooting: Expertise in identifying and resolving technical issues across infrastructure components and user devices
  • Root Cause Analysis: Analyze incidents and problems to identify underlying causes and implement preventive measures
  • Customer Focus:
  • Customer Service Skills: Understand and prioritize customer needs while managing service desk operations
  • User Experience: Focus on delivering a positive user experience through efficient issue resolution and effective communication
  • Change Management:
  • Change Control: Develop and implement change management processes to ensure smooth transitions in IT infrastructure and services
  • Change Communication: Communicate changes and updates to users and stakeholders effectively
  • Performance Management:
  • Metrics and KPIs: Define and track performance metrics for the service desk, infrastructure uptime, incident response times, and user satisfaction
  • Continuous Improvement: Identify areas for improvement based on performance data and user feedback
  •  Financial Management:
  • Budgeting: Manage budgets for asset acquisition, maintenance, and retirement, optimizing spending while ensuring compliance
  • Cost Optimization: Identify opportunities for cost savings by analyzing usage patterns and optimizing software licenses
  • Vendor and Contract Management:
  • License Compliance: Ensure compliance with software licenses, negotiate favorable terms, and manage software audits
  • Vendor Relationships: Build and maintain relationships with vendors to negotiate contracts and support agreements
  • Regulatory Compliance:
  • Compliance Knowledge: Stay informed about industry regulations and standards (eg, GDPR, HIPAA) and ensure operational compliance
  • Stay informed about relevant regulations and standards (such as software licensing regulations) and ensure ITAM compliance
  • Interpersonal Skills:
  • Collaboration: Collaborate effectively with cross-functional teams, including development, security, and business units
  • Negotiation: Negotiate with vendors, stakeholders, and internal teams to achieve optimal outcomes
  •  Time Management:
  • Prioritization: Manage tasks and projects by prioritizing based on business impact, urgency, and resource availability
  • Continuous Learning:
  • Industry Knowledge: Stay updated with the latest advancements in IT infrastructure, service management, and customer support practices

Certification

  • CPM - Certified Professional Manager
  • ITILv3 Foundation Certified
  • Inixia - Service Management, Operations Management, and Transformation Management
  • Lean Six Sigma Yellow Belt
  • Certified Agile and Scrum Master - CSM
  • Certified Scrum Product Owner - CSPO
  • Project Management Professional - PMP

Languages

English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Elementary (A2)

Timeline

Senior Manager I

Walmart Global Tech Pvt Ltd
08.2021 - Current

Senior Operations Team Leader/Service Delivery Manager

Microland PVT LTD
06.2017 - 07.2021

Technical Solutions Representative III /Team Leader

Hewlett Packard Enterprise
04.2010 - 06.2017

Tech Support Engineer II

24/7
04.2009 - 03.2010

Technical Support Engineer

Transworks
11.2006 - 03.2009

Bachelor of Computer Applications - Computer And Information Sciences

DR C V Raman University

ITIL V3 Foundation -

Axeleos

Lean Six Sigma Yellow Belt -

Six Sigma

Service, Operations And Transformation Management -

Inixia

Certified Agile And Scrum Master -CSM -

Agile And Scrum

Certified Scrum Product Owner -

Scrum Master

Project Management Professional -

PMI

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Sunil S Reddy